Job Description

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Are you someone who takes pride in delivering great customer experiences? Do you enjoy solving problems and making things easy for customers?

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We’re looking for a Customer Service Consultant to join our Brisbane based team on full-time basis. This is your chance to be the voice of the brand, supporting customers across multiple channels and making every interaction count!

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Enjoy genuine work-life balance with a maximum 38-hour week , offering flexible scheduling across Monday to Sunday, 7am to 7pmgiving you the freedom to tailor your hours to suit your lifestyle!

What you'll be doing n

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- Providing personalised support across multiple customer channels, including phone, email, live chat and social media.
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- Resolving customer enquiries and complaints efficiently while delivering outstanding service.
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- Processing customer transactions, returns, payments and account updates.
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- Maintaining accurate records and case notes within our CRM system.
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- Working collaboratively with team members to achieve customer satisfaction and performance goals.
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What we're looking for nn
- Previous experience in a customer service, retail or contact centre environment.
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- Strong communication and problem-solving skills.
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- Excellent time management and attention to detail.
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- Confidence working across multiple systems and digital platforms.
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- A positive, empathetic and customer-focused approach
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What's on offer nn
- Flexibility : Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible schedule across a 7am-7pm roster, helping you balance work and life with ease.
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- Culture : You’ll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
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- Growth : This role offers a strong foundation in customer experience with clear pathways to grow into senior or broader head office opportunities.
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- Brand : Be part of a global business with bold plans and a brilliant future.
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- Perks : Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.
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📌 Customer Experience Consultant - Full Time (Queensland)
🏢 Michael Hill
📍 Queensland