Job Description

Kopp Travels USA is seeking a reliable and service-driven Travel Client Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

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This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities n

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Respond promptly and professionally to client inquiries via email, phone, and messaging platforms

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Assist with travel bookings, changes, cancellations, and special requests

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Provide accurate information about destinations, travel requirements, and agency policies

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Follow up with clients to confirm trip details and overall satisfaction

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Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

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Ideal Candidate nn
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Excellent written and verbal communication skills

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Customer service experience (travel or hospitality experience is a plus, but not required)

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Organized, dependable, and detail-oriented

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Comfortable using technology and learning booking platforms and systems

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Passionate about travel and helping others create memorable experiences

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What We Offer nn
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100% remote position with versatile scheduling

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Opportunities for growth within the agency

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Travel perks and exclusive industry discounts

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Supportive team environment with ongoing training and guidance

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If you're enthusiastic about travel and enjoy delivering exceptional client support, we'd love to hear from you.
Apply today and start your journey with Kopp Travels USA.

📌 Travel Client Support Specialist (New South Wales)
🏢 Kopp Travels
📍 New South Wales