Company Description Raya Customer Experience (Raya CX) is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to deliver consistent, high-quality customer interactions.

Raya CX offers integrated business process outsourcing solutions powered by advanced technology, robust operational strategies, and a focus on continuous improvement and innovation. Team members join a dynamic environment that values performance, learning, and career growth.

Role Description The Chat Support Agent is a full-time, on-site role based in Maadi, QLD. The agent will handle real-time customer inquiries via chat, providing clear, accurate, and professional responses while maintaining a positive customer experience. Daily tasks include troubleshooting basic technical issues, guiding customers through products or services, documenting interactions, and escalating complex cases when necessary.

The role involves following defined procedures, meeting performance targets,



and collaborating with team leaders to improve processes and customer satisfaction. Agents are expected to demonstrate reliability, adhere to schedules, and contribute to a supportive, inclusive workplace.

Qualifications

- Customer Support and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain a high-quality customer experience.
- Technical Support capabilities to handle basic troubleshooting, interpret user issues, and follow technical guidelines.
- Analytical Skills to understand customer needs, identify patterns in issues, and provide accurate, efficient solutions.
- Robust Communication skills, including clear written English, active listening, and professional tone in all interactions.
- Ability to work on-site in Maadi, QLD, follow structured workflows, and meet defined performance metrics.
- Comfort with using multiple software tools and chat platforms; prior BPO or customer service experience is an advantage.
- High school diploma or equivalent required; additional education in communications, IT, or business is beneficial.
- Willingness to work in shifts, adapt to changing procedures, and participate in ongoing training and development.

📌 Chat Support Agent (Maadi)
🏢 Raya CX
📍 Maadi