Job Description

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data centre, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

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What you'll do: Develop and maintain customer relationships within the Mining, Industrial, and Hazardous Area Equipment (HAE) arena. Actively drive and seek out new sales opportunities across the full Crouse Hinds product bandwidth. Develop and maintain relationships with Electrical Consultants, Electrical Contractors, Wholesalers and End Users. Negotiate sales with existing and new customers who are of strategic importance to Crouse Hinds. Selling and on‐site demonstrations with solution‐based problem solving. Personal involvement with the full sales lifecycle and the ability to work in a dynamic and fast‐paced setting.

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Qualifications: Diploma of Illumination and Lighting design or equivalent Electrical Trade Certification is preferred. Previous Sale Experience would be favourable. Knowledge of Industrial Electrical Applications, Hazardous Experience preferred, proven sales, marketing and customer relations experience.

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Skills: Minimum 5 years of experience in a sales setting selling electrical equipment. Experience in Hazardous Area Equipment and/or industrial Lighting a bonus. Superb communication, presentation, and negotiation skills. Ability to work autonomously and as a team member. Exemplary customer service skills. In‐depth knowledge of Industrial Electrical Applications and Hazardous experience preferred.

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At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.

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- The role focuses on customers that require proactive day‐to‐day management and engagement to enhance customer experience, strengthen relationships, support retention, and identify opportunities for sustainable portfolio growth. These customers may include accounts with growth potential, strategic relevance to vendor programs, evolving business requirements, or those requiring ongoing portfolio management to maximise customer outcomes.
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- Drive scalable portfolio coverage through digital and remote engagement channels, ensuring customers receive consistent support while enabling Account Managers to focus on larger strategic opportunities.
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- Efficient coverage of growth/maintain segments while enabling Account Managers to focus on high‐value strategic opportunities.
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Day to day:

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Key Responsibilities

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Account Ownership & Coverage

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- Manage a portfolio of customers allocated through established segmentation criteria.
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- Deliver proactive customer engagement through phone, email and digital channels.
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- Drive customer satisfaction, retention and portfolio growth. Deliver consistent, proactive touchpoints through remote engagement (phone, email, digital tools)
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Customer Growth & Retention

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- Maintain and grow existing customer relationships efficiently
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- Identify and act on cross‐sell opportunities, upsell opportunities, reactivation of declining accounts
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- Support steady income contribution accounts to retain profitability
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- Intervene early where accounts show signs of decline (NBV trend)
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Pipeline & Opportunity Management

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- Build and maintain a pipeline of opportunities across assigned accounts
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- Focus on small to mid‐size deals, repeat business, volume‐based growth
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- Ensure high conversion rates through disciplined follow‐up
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Daily / Weekly Activities

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- Conduct outbound calls, digital marketing and email outreach to assigned accounts
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- Follow up on active proposals, discussions and opportunities
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- Identify and progress upsell and cross‐sell opportunities
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- Monitor account conduct, portfolio trends for early risk signals
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- Maintain by way of CCRIS logging or CRM: customer interactions, pipeline progress, forecast updates
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Monthly Activities

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- Prioritise activities based on customer engagement requirements, growth opportunities, retention considerations and customer experience outcomes.
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- Conduct pipeline review and forecasting updates
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- Align with Account Managers on account transitions, growth opportunities
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- Execute targeted campaigns (e.g., vendor programs, seasonality, new product lines)
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Performance Measurements (KPIs)

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- Revenue growth across assigned accounts (%)
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- Increase in share of wallet
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- Cross‐sell / upsell conversion rates
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- Contribution margin improvement
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- Management of low‐income accounts to maintain profitability
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Ready to work for a company that is Partnering for a Better World!

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All members enjoy:

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- Two working days per year volunteering for a local charity.
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- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
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- Flexible hours with possibility to work from home
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- Click this link for an overview of all the benefits in your region.
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"We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow."

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DLL's wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

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- Connection – Build meaningful connections with other members
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- Health – Manage mental, emotional, and physical health
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- Finance – Provide learning opportunities to help members achieve personal financial health
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- Lifestyle – Maintain balance between work and life priorities
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These are the things that matter to our members, and the wellbeing of our members matters to DLL!

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Settling in:

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- The position will close as soon as we find a suitable candidate
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- The selection process may involve an assessment.
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- Applications via email will not be reviewed. Please apply online via our career website:
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- DLL's referral program applies
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- For more information, you can contact our talent acquisition partner Indie Bayliss on
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DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

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DLL is an equal opportunity employer. We are committed to inclusive, barrier‐free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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Locations: Canberra, Sydney, Canberra, Sunnybank, etc.

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Full‐time | Permanent | Contract: 12 months

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Healthcare | Senior or senior | Senior | Manager level

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Pharmaceuticals | Teaching | Inbound | Specialist | Non‐clinical

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We offer competitive compensation and benefits.

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Why join our team? We are an equal opportunity employer and welcome individuals from all backgrounds, experiences and perspectives. We are committed to building an inclusive, collaborative, and diverse organisation.

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Benefits & perks:

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- Paid time off
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- Health insurance
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- Retirement plan
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Title: Healthcare Specialist

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Contract: 12 months, full‐time, senior or senior, manager level, healthcare, teaching, inbound, specialist, non‐clinical.

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We are motivated to provide career growth and learning.

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We embrace diversity and inclusion.

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We provide an inclusive workplace.

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We provide competitive compensation.

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We value transparency.

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We offer practical support for wellbeing.

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