Job Description

Job Title: Retail Support Representative
Location: Rowville, Victoria, Australia

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OVERVIEW

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To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.

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RESPONSIBILITIES

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- Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
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- Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
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- Identify current issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
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- Initiate and complete repair processes on SRAM products according to factory specifications
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- Attend industry-sponsored events, as needed, to provide technical support
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- Other duties as assigned
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QUALIFICATIONS

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- 1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics
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- Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance
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- Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties
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- Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner
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- Ability to learn quickly via on-the-job experience, training, and customer interaction
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- Excellent written, verbal, and organizational skills
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- Proficiency with Microsoft Word and Excel; SAP knowledge a plus
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- Ability to travel domestically and internationally, including weekends, up to 10% as needed
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- Initial training period of 3-4 months
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- Bonus- A passion for cycling!
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COMPENSATION & BENEFITS

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- Starting salary: $70,000 AUD
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- Eligible for annual corporate bonus based on company and individual performance
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- Superannuation
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- Paid time off
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📌 Technical Support Representative (Victoria)
🏢 SRAM
📍 Victoria