Job Description

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IT Support Specialist

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Location: Brisbane or Gold Coast, Australia

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About the Client:

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Zylo has partnered with a leading law firm with office locations in Brisbane, Sydney, Melbourne and the Gold Coast. This law firm with a strong reputation for providing exceptional legal services and are committed to fostering a collaborative and cutting-edge work environment where their employees can thrive.

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Position Summary:

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As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of their IT systems and networks. You will provide technical support to their staff, and clients, troubleshooting issues and resolving problems efficiently.

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Key Responsibilities:

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Technical Support:

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- Provide first-line technical support for hardware, software, and network issues.
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- Troubleshoot and resolve computer problems, including software installations, network connectivity, and hardware failures.
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- Assist users with the configuration and use of office applications, legal software, and other systems.
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System Administration:

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- Manage and maintain their IT infrastructure, including servers, workstations, and network devices.
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- Perform routine system maintenance, updates, and backups.
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- Monitor system performance and identify potential issues.
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Legal Software Support:

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- Provide specialised support for legal software applications, such as case management systems, document management systems,



and e-discovery tools.
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- Assist users in understanding and utilizing legal software features effectively.
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Project Coordination:

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- Participate in IT projects, assisting with planning, implementation, and testing.
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- Provide technical expertise and support for IT initiatives.
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Security:

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- Help maintain the security of our IT systems by implementing and enforcing security policies and procedures.
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- Identify and address security vulnerabilities.
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Qualifications:

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- Bachelor's degree in Computer Science, Information Technology, or a related field.
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- Have a keen interest in AI technologies.
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- Experience in IT support, preferably in a law firm.
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- Strong knowledge of legal software applications and systems.
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- Familiarity with hardware, software, and networking concepts.
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- Basic coding skills.
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- Excellent problem-solving and troubleshooting skills.
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- Strong interpersonal and communication skills.
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- Ability to work independently and as part of a team.
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Benefits:

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- Competitive salary and benefits package.
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- Opportunities for professional development and growth.
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- Collaborative and supportive work environment.
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If you are a passionate and dedicated IT professional looking to join a dynamic law firm, we encourage you to apply.

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To Apply:

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Please submit your resume and cover letter to or for a confidential discussion.

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📌 IT Support Specialist (Queensland)
🏢 Zylo Recruitment Services
📍 Queensland