Job Description

Customer Service Representative - Builder Developer - North West Sydney

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What's on Offer

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- Long term security with 3 years secured work right now
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- Great environment and great leadership in place that will ensure mentoring and career growth can happen making it very hard for people to want to leave
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- Diversity in projects the company deliver from H&L; to medium density projects for large stand-alone developers
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Overview of the role

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- Baulkham Hills Location
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- Residential Builder with a development arm - highly successful
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- Not your typical project home builder; they have a diverse portfolio of work
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- Big land bank which sees them in a strong position right now giving the current land shortages
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- Work alongside an existing team of 4 with a dedicated CSR Manager
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- Salary depending on experience, $75k - $90k + Super
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Key Responsibilities

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- Support clients from contract deposit to handover through the provision of personalised customer service and administration support
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- Client Relationship Management
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- Maintenance of client files and related information
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- Workflow management and reporting
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- Liaison with internal departments and teams on required approvals
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- Coordination of engineering details, water board, hydraulic, acoustic, bushfire etc.
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- Preparation of submission documentation and liaison with relevant Developer/Council/PCA
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- Coordination of all necessary documentation from clients, suppliers, contractors, lenders,



brokers as required
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- Provision of practical completion and settlement letters prior to and completion of settlement

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Requirements To Apply

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- 4 + years of experience within the building industry in a Customer Service role with working knowledge of the Pre-Construction and Construction process.
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- Ability to clearly identify the Customers' needs and generate solutions to suit both the Customer and business.
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- Excellent communication skills both written and verbal.
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- Interpersonal skills with the ability to build a quick rapport with Customers
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- Strong attention to detail.
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- Competent computing skills in Microsoft Office, On-Site Companion or an equivalent system
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- A confident and friendly personality with the ability to work well in a co-operative team environment
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- Self-motivated, dedicated and dynamic
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- Highly organised with the ability to multi-task and deal with a variety of activities
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How to Apply

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To send in an application, please hit 'Apply' and attach resume or alternatively, if you have any questions about the role or company please 'Call' Anna Drillsma

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All applications are strictly confidential and will not be sent to any client for any role without your prior approval.

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In order to be considered for this full time position, you MUST be eligible to work in Australia with no work restrictions.

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Please be advised that only shortlisted candidates will be contacted .

📌 Customer Service Representative (New South Wales)
🏢 Mckinnel Associates
📍 New South Wales