Job Description

Job Description Business Analyst (Retail, ERP, Supply Chain, eCommerce) n
n

Permanent | National Australian Brand | Modern Product & Delivery Environment

n

If you’re a Business Analyst who thrives in fast‑moving, customer‑centric environments, where technology directly impacts Retail operations, supply chain, fulfilment, and digital experiences, this role will feel like home.

n

This business is currently modernising its Enterprise systems across eCommerce, Supply Chain, ERP, CRM, and Retail Operations , and we’re searching for a Technology‑savvy BA who can bring structure, clarity, and delivery discipline across these product domains.

n

You’ll work across Technology, and key business functions such as Retail Operations, Supply Chain & Logistics, Warehousing, Customer, and Digital , helping uplift BA practices and shaping how the business delivers change. You’ll join a collaborative BA team with robust knowledge transfer and work with a hands‑on leader, so if you enjoy being the connective tissue between commercial Retail operations, digital channels, and technology delivery, you’ll thrive here!

n

Retail, Supply Chain & eCommerce Initiatives

n

n
- Map and improve processes across Retail operations, supply chain & logistics, inventory, replenishment, fulfilment, order management, store operations, eCommerce, and customer experience.
n
- Work closely with SMEs to understand pain points in ERP, CRM,



Enterprise Business Systems, and eCommerce platforms.
n
- Shape requirements that directly influence how products move, how customers buy, and how stores operate.
n

n

Requirements & Discovery

n

n
- Lead workshops and discovery sessions across multiple business units.
n
- Analyse current‑state processes and identify improvement opportunities.
n
- Produce high‑quality artefacts: BRD's, user stories, acceptance criteria, process flows, wireframes, data mapping • Break down features into clear, dev‑ready stories.
n

n

Solution Design & Technical Analysis

n

n
- Partner with Business Teams & SME's, Engineering and Architecture to validate feasibility.
n
- Define and document BRD's, functional specs, data flows, integration requirements, and API artefacts.
n
- Support API and integration design discussions across ERP, CRM, OMS, and eCommerce platforms.
n

n

Stakeholder Engagement & Communication

n

n
- Build strong relationships across national retail, supply chain, and digital teams.
n
- Translate technical concepts into business language (and vice versa).
n
- Support pipeline planning and capacity discussions with the Head of Delivery.
n

n

We're seeking BA's who bring experience working as a Business Analyst in Retail, Supply Chain, Logistics, eCommerce, or ERP/CRM‑heavy environments, so if this sounds like you, please feel free to apply and we'll be in touch.

n

📌 Business Analyst (New South Wales)
🏢 RONIN Dynamics
📍 New South Wales