Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote setting.
Key Responsibilities n
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- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
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- Assist clients with travel bookings, modifications, cancellations, and special requests.
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- Provide accurate information on destinations, travel requirements, and agency policies.
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- Follow up with clients to confirm itineraries and satisfaction.
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- Resolve customer concerns with empathy and effective problem-solving.
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- Maintain accurate client and booking records.
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Qualifications n
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- Excellent written and verbal communication skills.
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- Customer service experience required; travel or hospitality experience preferred.
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- Strong organizational skills and attention to detail.
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- Comfortable with technology and learning booking systems and CRM tools.
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- Ability to work independently in a remote setting.
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- Passion for travel and client-focused service.
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What We Offer n
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- Fully remote, flexible work environment.
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- Career growth opportunities within the agency.
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- Travel perks and industry discounts.
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- Training and ongoing support from a collaborative team.
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Equal Opportunity Statement n
Prestige Travel Agency by Mich USA is an Equal Opportunity Employer and values diversity in the workplace.