Job Description

Customer Support Officer

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Arventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor - .

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As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline, and automate risk processes.

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The role:

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The Customer Support Officer will assist in leading customer and partner success initiatives. We are seeking a technically savvy Customer Support Officer with a strong drive for results.

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As a result of our extensive growth, we are currently adding multiple specialists to our national operation.

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The key responsibilities of the position include:

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- Building strong relationships with our existing customers in Australia

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- Management of ongoing communication with clients

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- Ensuring continued client satisfaction

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- Identifying opportunities to expand product adoption

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- Provide support for use of our Software as a Service (SaaS) platform

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- Collaboration with our Sales Team

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- Collaboration with our Executive Team

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nRequirements Applicants should have: n
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- 1-4 years customer support experience

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- Sound technical knowledge/skills (desirable)

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- Excellent telephone communication skills

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- High degree of self-motivation and ambition

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- Positive, confident and determined approach

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- Problem solving skills

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- Desire to work as a part of a winning team

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- Ability to understand and explain technical concepts

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- Robust organisational and analytical skills with a keen attention to detail

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Prior to commencement, successful candidates will be required to:

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- Undergo a pre-employment National Police Check.

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- Supply copies of all educational qualifications

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nBenefits n

PERKS

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- We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you

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- Growth opportunities

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- Regular professional development

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- A strong emphasis on work/life balance, including weekly and monthly office social activities

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OUR TEAM & CULTURE

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We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.

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We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.

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We love this stuff: We hire smart, fun, talented people who want to make a difference.

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We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.

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We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged.

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Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.

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This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.

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The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.

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This is a full time, in the office role.

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Note that only short-listed candidates will be contacted.

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📌 Customer Support Officer (Harman)
🏢 Arventa
📍 Harman