Job Description

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Company Description n

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BIC Consolidated is a leading provider of cleaning services and we are looking for dedicated cleaners who can join our team.

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BIC Consolidated's Core Values & Unique Selling Points

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BIC Consolidated drives the industry with innovation and ethical practices with our core values being Safety, Respect, Team Work, Commitment to Employees, Honesty and Customer Focus.

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Our USP's are within the investment in our people, sustainability, innovation and technology and by ensuring full transparency.

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Job Description n

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Location: This position is available at Wollongong, WA, and SA offices.

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This role will involve the following duties but not limited to:

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- Liasing with Regional Manager on development of project plans, timelines, and budgets, and ensuring that all stakeholders are informed of the project's progress.
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- Address all requests and complaints received from clients. Complete the necessary documentation to process client requests at Head Office.
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- Be responsible for the day-to-day management and operation of the site/sites, including ensuring the service performance, and Company KPI’s, handling of complaints and dealing with employment related matters.
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- Be the first point of contact for clients and liaise with clients to build, maintain and enhance strong long-term relationships
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- Liaise with Regional Manager to establish the budgets for operations. Follow up the budget on a regular basis and make the necessary adjustments to existing contracts/client project.
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- Coordinating and allocating resources, including personnel, equipment, and materials, to ensure that they are used effectively and efficiently.
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- Monitor the quality of the job performed by the cleaning team and immediately addresses any problems
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- Engaging and managing stakeholders, including providing regular updates and addressing concerns or issues that arise during the project.
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- Administrate the provision of the necessary resources for an effective and productive flow of the cleaning operation, including training of staff.
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- Ensure building data, such as waste figures, fault reporting etc. is accurate and relayed to Head Office in a timely manner for the production of monthly client reports.
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- Ensure quality assurance implement process improvements, and keep relevant policies, procedures, and resources up to date and available for relevant stakeholders.
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- Be responsible for ensuring the Company's WHS objectives and procedures are put into practice by the on-site staff and is responsible for providing suitable resources to ensure that an effective service is provided under safe conditions.
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- Holds contact with the Operations Manager to report general issues about the worksites, exchange feedback about problematic situations and areas of improvement.
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Qualifications n

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- Hold relevant qualifications in project management or business administration.
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- Minimum of 1-2 years of experience in similar role.
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- Proven experience, preferably within the Supply Chain & Logistics.
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- Excellent negotiation, communication, and interpersonal skills.
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- Familiarity with cleaning industry regulations, health and safety standards, and best practices.
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- Ability to work independently and manage multiple projects simultaneously.
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Salary: AUD 84,000 per year, plus superannuation

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Additional Information n

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BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and/or Torres Strait Islanders to apply.

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📌 Executive Manager (New South Wales)
🏢 BIC Consolidated
📍 New South Wales