Job Description

Customer Support Representative (Remote - Australia Only)
You bring the calm. We bring the coffee. Together, we solve everything.

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Are you the kind of person who:

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Can turn a frustrated customer into a fan with just one email?

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Thinks hold music is a challenge, not a deterrent?

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Believes typos are personal enemies and emojis are a love language?

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If you answered yes (or heck yes), keep reading we've got your next gig.

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What You'll Actually Do (besides looking excellent in Slack emojis):

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Become a support superhero : Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness.

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Master our product : Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!).

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Take notes! : Track trends, log tickets, and share the golden nuggets with the team.

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Advocate for the customer : Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out.

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Move fast, stay curious : Never be afraid to say, I don't know, but Ill find out!

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What You Bring to the Table (besides snacks):

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You live in Australia and have legal authorization to work here.

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You stay cool under pressure and bring the calm to every conversation.

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You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you.

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You're detail-obsessed, organized, and allergic to "just okay" customer service.

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You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.

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You've spent at least 1 year in a customer-facing role and you've got stories to prove it.

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Perks You'll Love (besides working in PJs):

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100% remote work : Work from home, a cabin in the woods, or your favorite café in Australia (as long as it's in Australia).

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Competitive pay : We value your time and expertise.

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Health, dental & vision insurance : Because we care about your well-being.

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PTO + wellness days : Because burnout isnt cool.

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A team that celebrates wins, learns from mistakes , and sends the best GIFs.

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Apply if you're ready to:

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Make someone's day, every day.

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Bring both brains and heart to your work.

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Join a team that's as supportive as you are.

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Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.

📌 Customer Support Representative (New South Wales)
🏢 X2F
📍 New South Wales