Job Description

About Us n

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

The Role n

We are opening looking for an Account Manager as part of our Customer Success team who will focus on owning the post‑implementation success of our customers.

n

This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.

n

You’ll work closely with Product, Sales and the wider Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.

n

The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.

Key responsibilities n

n
- n

Plan and coordinate post‑implementation tasks across the CS lifecycle.

n
- n

Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.

n
- n

Proactively monitor account health, document key interactions and any actions taken to improve it.

n
- n

Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.

n
- n

Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.

n
- n

Continue to develop our post‑implementation playbooks, best practices and support processes.

n
- n

When required,



assist our support channels by leading conversations to escalate or resolve customer queries.

n
- n

As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

n

n

You will thrive in this role if you have:

n

n
- n

Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.

n
- n

Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)

n
- n

Experience working with complex software products.

n
- n

Strong project management skills and comfort juggling multiple customers.

n
- n

Excellent communication and stakeholder management skills.

n
- n

A problem‑solving mindset and curiosity about how customers work.

n
- n

Confidence using CRM and project management tools.

n
- n

Mining industry experience would be a plus

n

Perks & Benefits n

n
- n

Prime Perth CBD location in a modern office workplace with wellness centre

n

nn
- n

Hybrid work environment - minimum 3 days in office, 2 at home

n

nn
- n

Vibrant office culture - monthly birthday celebrations, team events, weekly onsite Pilates, yoga and fitness classes

n

nn
- n

Access to EAP mental health & wellbeing services, including financial and nutritional counselling

n

nn
- n

Parental leave top-up pay for first 12 weeks of leave

n

???? Ready for your next adventure? n

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

n

Have questions? Reach out to us at

???? Recruitment Agencies n

We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email

📌 Account Manager (Perth)
🏢 CorePlan
📍 Perth