Job Description

Customer Service Centre Representative Thornbury | Hybrid after training
n £24,750 per annum
n Monday to Friday | 8:00am–5:00pm
n Full-time, Permanent

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We're recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.

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After a 12-week training period, the role will move to a hybrid working model.

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Key Responsibilities

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- Handle inbound and outbound customer service calls and emails
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- Process customer orders accurately and efficiently
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- Manage order queries, deliveries, stock issues and pricing enquiries
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- Log and manage cases using a CRM system (e.g. Salesforce)
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- Meet KPIs including call handling, accuracy and customer satisfaction
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- Escalate issues where required and follow through to resolution
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About You

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- Previous experience in a customer service or call centre role
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- Must have the Right to Work in the UK and Able to travel to Thornbury.
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- Strong communication and telephone skills
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- High attention to detail and good organisational skills
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- Confident using IT systems, CRM platforms and Microsoft Office
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- SAP or order entry experience is desirable
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What's On Offer

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- £24,750 salary
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- Monday to Friday working (no weekends)
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- Hybrid working after training
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- Ongoing training and development
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- Supportive team workplace
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Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.

📌 Customer Service Advisor (Victoria)
🏢 Thorn Baker Recruitment
📍 Victoria