Job Description

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We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

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We stand for innovation, smart solutions, and sustainability!

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Discover the Chance...

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We are seeking a proactive, customer-focused HR Services Coordinator to join our People, Safety & Culture team in Burnley, VIC on an 11-month fixed-term contract covering parental leave (from Nov 1 2026 – 30 September 2027).

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In this pivotal role, you will be part of our HR Shared Services team, delivering generalist HR support across a diverse workforce of 3200 salaried and waged employees. As a key administrator and super-user of our HRIS platform (SAP SuccessFactors), you will drive master data accuracy, initiate and monitor onboarding activities, triage end-user support, and coach leaders to foster a self-service culture.

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What you'll be doing -

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- Managing employee lifecycle workflows, contract generation, background/visa checks, and master data changes across our HRIS.
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- Providing SuccessFactors helpdesk support, troubleshoot stalled workflows, assist with basic reporting, and support system UAT testing.
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- Coordinating leave processes across Australia and managing termination workflows (company property, novated leases, etc.).
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- Partnering with HR Business Partners, Site Supervisors, and People Leaders to provide hands-on HRIS coaching and process support.
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- Managing the Service Awards program, assisting with annual performance/goal review processes, and identifying opportunities to standardize and optimize HR procedures.
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We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

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Specifically for this role, we expect you will have:

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- A solid background in generalist HR administration; experience within a high-volume HR Shared Services environment is highly desirable.
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- Hands-on knowledge of HRIS platforms (experience with SAP SuccessFactors is highly preferred).
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- Good working knowledge of Australian employment legislation, HR policies, and experience interpreting EBAs/Modern Awards.
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- Excellent communication skills with the ability to engage, advise, and influence stakeholders across all levels of the business.
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- Strong attention to detail, resourcefulness in troubleshooting process/system issues, and advanced Microsoft Excel/Office skills.
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Why Join Us?

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This is an excellent opportunity to gain exposure across a complex, multi-site environment with a wide variety of awards and agreements. You will be working alongside a collaborative team committed to operational excellence, continuous improvement, and delivering great employee experiences.

📌 HR Services Coordinator (Victoria)
🏢 Paper Australia
📍 Victoria