Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.n
nOur mission is easy: make renewable energy easy and help homeowners save money . From humble beginnings in a Byron Bay warehouse, we've grown into a national business with 18 teams across Australia - and 10 years years in, we're only just getting started About the Role The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection. This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams. Please note: This role is based onsite, 12PM - 8PM - Monday -Friday in our vibrant Waterloo office. What You'll Do n
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- Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
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- Ensure sales quality control via a live sale verification process prior to booking installations for customers.
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- Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
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- Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.
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About You nn
- Proficient in Google Workspace or Microsoft Office
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- Background in customer service, administration, or hospitality
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- Able to work independently and manage tasks in a fast-paced environment
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- Solid multitasking and time management skills
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- Highly organised, adaptable, and solution-oriented
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- Skilled in handling change and resolving conflict calmly and professionally
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- Worked within Salesforce CRM (Big bonus!)
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Why Join Smart Energy? n
At Smart Energy, we take our work seriously -but we don't take ourselves too seriously.
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You'll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged.
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You'll also enjoy:
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A fun, social and supportive office culture
n Friday drinks and team pub lunches
n Ongoing training and support
n Clear pathways for career progression
n The opportunity to join a fast-growing national business
n An incredible annual Christmas party in Byron Bay or Sydney
n Meaningful work within Australia's growing renewable-energy industry
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As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us.
Make the Smart Move n
If you're organised, energetic and ready to build your career with a business making a real difference, we'd love to hear from you.
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Apply now and become part of the Smart Energy journey.
📌 Sales Operations Coordinator Home Electrification (New South Wales)
🏢 Smart Energy Group
📍 New South Wales
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