Velocity Hire Cars PTY LTD is seeking an Administration & Claims Support Officer to join our team in Wangara, WA on a full-time basis. This is a pivotal role within our administration department, providing essential support to our claims and contracts operations. You will play a crucial part in ensuring the smooth processing of claims, maintaining accurate documentation, and providing administrative support that directly impacts our operational efficiency and customer satisfaction.

This role is based on-site in Wangara, WA 6065.

What you'll be doing

- Processing and managing customer claims efficiently, ensuring all documentation is complete and accurate
- Providing administrative support to the claims team, including data entry, filing, and record keeping
- Responding to customer enquiries regarding claims status and administrative matters in a professional and timely manner
- Maintaining and updating databases and filing systems to ensure information is current and easily retrievable
- Coordinating communications between internal teams and external parties related to claims and contract administration
- Assisting with the preparation of reports, documentation, and correspondence related to claims and contracts
- Ensuring compliance with company policies, procedures, and relevant regulations in all administrative tasks
- Supporting the administration team with general office duties as required

What we're looking for

- Proven experience in administration, claims processing, or related contracts administration roles




- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
- Excellent attention to detail and accuracy in data entry and documentation
- Proficiency in Microsoft Office applications, particularly Excel and Word
- Experience with database management and claims management systems is highly desirable
- Strong written and verbal communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Professional approach to handling confidential and sensitive information
- Customer service experience and a solution-focused mindset
- Preferably, knowledge of the car hire or insurance industry would be advantageous

What we offer At Velocity Hire Cars PTY LTD, we provide opportunities for professional growth through training and development initiatives, fostering a supportive and team-oriented workplace culture. Our team enjoys a friendly, inclusive environment where your contributions are recognised and valued.

About us

Velocity Hire Cars PTY LTD is a leading vehicle hire company dedicated to providing reliable and quality service to our customers. With a strong presence in Western Australia, we pride ourselves on our commitment to customer satisfaction, operational excellence, and maintaining a workplace where our team can thrive.

Apply now

If you believe you are the right fit for this Administration & Claims Support Officer role, we encourage you to submit your application including your CV. We look forward to hearing from you.

📌 Administration & Claims Support officer (Wangara)
🏢 Velocity Hire Cars
📍 Wangara