The Role

Located in our Murarrie office and working closely with the National Account Manager, this role provides dedicated coordination for a key national insurance account spanning Johns Lyng Group’s portfolio of insurance brands. You will gain broad exposure to national client management and the delivery of insurance building and restoration services across the Group.

You will help maintain clear visibility between client requirements and operational delivery, coordinating information across diverse stakeholders, balancing competing priorities and ensuring actions are followed through to completion. Through accurate updates and proactive follow-up, you will support consistent service delivery and strong account performance.

What You'll Be Responsible For

- Support the National Account Manager with day-to-day coordination and service performance across a key national insurance account.
- Review insurer and client portals, internal systems and reporting data to identify missing information, upcoming deadlines, overdue actions and compliance risks.
- Make proactive phone-based contact with coordinators, estimators, supervisors, trades and managers to obtain required project updates and keep actions progressing.
- Maintain accurate, real-time portal updates, including job milestones, status changes, progress notes and required documentation, aligned with Johns Lyng Group systems.
- Monitor Service Level Agreement (SLA) requirements and promptly escalate portal issues, blocked workflows, potential breaches or delivery risks.
- Ensure reports, emails and job notes meet client requirements and Johns Lyng Group quality standards.
- During high-volume periods, assist with triaging and actioning new jobs within client SLA requirements.

The Company Positioned as one of Australia's leading insurance builders, Johns Lyng Group delivers high-quality construction and restoration services nationwide. Our reputation is built on quality, reliability and exceptional customer outcomes, supported by a high-performance culture.





We believe our brand is our people, and our people are our culture. Together, we provide innovative solutions in partnership with communities to enhance their collective resilience.

What's on Offer

- A competitive salary package aligned with your experience
- Broad exposure to national client management and insurance building operations
- Access to a comprehensive Employee Assistance Program (EAP)

- Genuine opportunities for career progression within a growing national organisation
- Exclusive employee benefits, including health, finance and superannuation offers, plus retail discounts through our partner network

Could This Be You? We are seeking a proactive and highly organised administrator who takes pride in accuracy, communicates with confidence and follows actions through to completion. To be successful in this role, you will bring:

- Previous experience in administration, account support, project coordination, client services or a similar role.
- Strong organisational and prioritisation skills, with the ability to manage competing deadlines.
- Excellent written and verbal communication skills, with confidence engaging internal and external stakeholders.
- A high level of accuracy when working with documentation, data and operational information.
- Experience within insurance building, restoration, construction or insurance claims will be highly regarded, but is not essential.

Have a question? Contact Ella Catlow from our Talent Acquisition team via email [email protected] Johns Lyng Group is an equal opportunity employer and takes pride in our inclusive and diverse work workplace. As a culturally aware business, we strongly encourage applications from Aboriginal and/or Torres Strait Islander people and people of all backgrounds, ages, and abilities. We value the unique perspectives that a diverse team brings to our projects and community.

Please note: The successful candidate must have the right to work in Australia, be prepared to undergo a pre-employment medical examination and criminal background check where required.

📌 Account Administrator | Insurance Services (Murarrie)
🏢 Johns Lyng Group
📍 Murarrie