The Treendale Farm Hotel is looking for Bar Attendant Supervisor with general supervisory duties relating to efficient operation of hospitality venue.
ROLE AND RESPONSIBILITIES General supervisory duties relating to productive operation of a hospitality venue including but not limited to cash handling, staff management and the customer experience General FOH duties including but not limited to; food & beverage service and customer service.
Venue Security & Compliance:
Ensuring compliance with RSA legislation
Full understanding of the liquor license of the venue including ETPs Safety:
Ensuring the timeliness of reporting of all employees or patron incidents
Being proactive and acting responsibly in relation to health and safety matters
Practicing proper workplace health and safety procedures Customer Service:
Communication with customers to resolve service delivery matters as they arise
Communicating warmly, friendly, respectfully and effectively to create the best experience for the guests
Initiating conversation with customers when appropriate
Able to handle customer queries and complaints and implement Service Recovery quickly.
Warmly greeting and seating customers in line with bookings practices, events and functions
Taking customers’ orders and assisting them to make menu selection decisions
Opening and closing the bar and floor areas to a high standard.
Staff Supervision
Conducting Inductions for new staff members and any follow-up training required
Planning and executing breaks for FOH and Supervisory staff
Monitors and enforces customer service standards as provided by FOH staff.
Ensure FOH staff and Supervisors are utilizing and completing checklists, then checking that work is of a satisfactory standard.
Undertaking RSA training as appropriate and complying with the intent and legal obligations of RSA
Supervising and training food and beverage attendants of a lower grade Personal Presentation:
Presenting oneself in accordance with the venue’s dress standards
Maintains professional and technical knowledge by attending and occasionally hosting, educational training as hosted by the venue.
Responding to the Venue Manager’s requests to perform other tasks from time to time which contribute to the overall success of the venue’s operations.
Maintaining service standards particularly during peak periods
Maintain a ‘Can-do’ attitude in the face of adversity.