: Business Support Officer

Position: Administrative Assistant (Administration & Office Support)

Organization: Foster and Kinship Carers Association NT

Location: Northern Territory (NT)

Employment Type: Full-time 37.5 hours per week

About Us:

Foster and Kinship Carers Association NT (FKCANT) is a not-for-profit, independent community based incorporated body and the peak body for all foster and kinship carers in the Northern Territory.

Working as a lead support service provider, FKCANT is funded by The Department of Children and Families to provide, carer recruitment, assessments, training, support, advocacy and case management services to foster and kinship carers, playing a pivotal role in assisting carers navigating often complex and challenging situations.

Role Overview:

As the Business Support Officer, you will use your skills to provide high quality first point of contact reception to internal and external stakeholders. You will manage the front desk reception area, and support the Carer Support and Recruitment Services teams with administration duties.

Key Responsibilities:

- Screen incoming calls and assess client's needs to take appropriate action and manage enquiries effectively.
- Respond to enquiries of people wishing to foster in a timely manner and provide accurate information.
- Supporting prospective carers through all stages of the carer recruitment process.
- Provide high level administrative support to the Carer Advocacy and Support and Carer Services Assessment teams, including written correspondence and email distribution.
- Maintain accurate carer registers and tracking spreadsheets, including monitoring key information, compliance requirements and expiry/due dates such as police checks, Working with Children Clearances and other required documentation, and proactively follow up outstanding or upcoming requirements.
- Utilise Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) for various administrative tasks.
- Ensure data entry and management of data is accurate and recorded in a timely manner in the provided Client Record Management System (database).




- Assist in the preparation and distribution of reports and other documentation.
- Assist with planning for meetings and events including preparing agendas, minutes, the setup of Board and IT rooms, organising catering, and audio-visual requirements.
- Engage in recruitment events and activities for new foster and kinship carers.
- Delivering multiple business support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain confidentiality, accuracy and attention to detail.
- Other duties consistent with the position where required and/or requested by management from time to time.

Essential Skills:

- Excellent interpersonal skills such as rapport building, negotiation and problem solving and ability to develop and maintain robust, working relationships with key stakeholders, including carers, government, non-government and sector stakeholders.
- Well-developed communication verbal and written skills, with a demonstrated capacity to deliver high quality written documentation with attention to detail and consideration of confidentiality and privacy requirements.
- Proficient IT skills, including experience in client record management systems/databases, and demonstrated ability to use Microsoft Office including Word, Excel including experience maintaining accurate spreadsheets, registers and tracking systems.
- Demonstrated understanding of the challenges and experiences of people from diverse backgrounds including culturally and linguistically diverse, Aboriginal and Torres Strait Islanders.
- Excellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.




- Ability to work independently whilst proactively contributing to a positive and supportive work culture.
- Ability to work flexibly including occasionally outside of regular business hours and to be willing to meet the needs of the service.

Personal Attributes

- Enjoy working in a small team environment
- Self-motivated, demonstrating initiative
- Ability to think creatively and develop innovative solutions

Qualifications

- Relevant qualifications and/or previous background in Administration roles. Experience in a relevant area of community, health or human services sector is an advantage.
- NT drivers’ licence
- The recommended applicant will be required to hold a current Working with Children Clearance notice and undergo a criminal history check (a criminal history will not exclude an applicant from this position unless it is a relevant criminal history).

Desirable

- Experience in child protection and the Out of Home Care sector.
- Capable of effectively managing crisis situations with confidence.

• This is a fixed term contract to 31st October 2026 with the possibility to extend.
- Fulltime 37.5 hours per week.
- Level 2 SCHADS Award annual $76,590 – $80,549 dependent on experience + super + leave loading.
- Flexible work arrangements will be considered in line with business operational requirements.
- 6 weeks' annual leave and additional paid leave over the Christmas period.
- Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)

How to Apply:

Applicants are required to submit a cover letter addressing the selection criteria including a copy of their current curriculum vitae and two referees.

All applications are to be forwarded via email attention CEO, Amanda Thompson to [email protected]

Foster and Kinship Carers Association NT is an equal opportunity employer and encourages applications from people of all backgrounds and experiences.

📌 Business Support Officer (Darwin)
🏢 Foster and Kinship Carers Association NT
📍 Darwin