- National Health Organisation
- Not For Profit salary packaging
- Strong training and development support

Are you a dynamic and passionate, values-based person looking for the next step in your career within a national organisation responsible for improving the quality of health and human services across Australia? QIP is seeking an enthusiastic and motivated Client Relationship Officer. This is an exciting prospect to work for and learn about Australia's most comprehensive health and community services accreditation business and to assist in delivering day-to-day client service processes.

About the role The primary purpose of this position is to support the delivery of accreditation programs through the provision of high-quality client support and administrative services, including delivering accurate advice, coordinating accreditation activities, and maintaining positive client relationships.

Reporting to the National Manager, you will:

- Provide accurate, timely advice on accreditation programs, standards and processes.
- Build and maintain positive client relationships, delivering a high-quality client experience.
- Coordinate accreditation administration, documentation and reporting to required standards and timeframes.
- Respond to client enquiries professionally, meeting service standards with a solution-focused approach.
- Contribute to continuous improvement initiatives that enhance client experience, service quality and operational efficiency.





This is a fast-paced role requiring strong attention to detail and the ability to manage multiple tasks.

About you

Essential

- Minimum of 2 years of administration and customer service
- Exceptional written and oral communication skills with a confidence to engage with clients and provide timely, solution-focused support.
- Excellent organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
- High attention to detail, with the ability to produce accurate correspondence.
- At least intermediate level of Microsoft Office skills e.g. Outlook and Word

Desirable:
- Experience or knowledge of the health and/or community services sector, including accreditation, quality assurance or related programs.

What we will do for you:

- Provide strong training and development support
- Hybrid work arrangement (after probation)
- Career progression opportunities
- Salary sacrificing (increases your take home pay)
- Bonus Leave (3 days), Birthday Leave, and Study Leave
- Family-friendly and supportive culture

If this sounds like you then please apply by clicking the 'apply' button by 2 October 2026. For enquiries, please send an email to [email protected].

Note: Successful candidates may be required to obtain police check and working with children check.

AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.

📌 Client Relationship Officer (Brisbane)
🏢 AGPAL and QIP
📍 Brisbane