About Arrow

Arrow Transport is a national transport and logistics business operating across Victoria, New South Wales, Queensland, Western Australia and South Australia. We move freight for some of Australia's leading brands, and we do it by investing in our people, our systems and our relationships. Service matters at Arrow, and this role is at the heart of that.

About the role

We are looking for a Customer Experience Partner to join our team. This is a hands-on, customer-facing role where you will be responsible for onboarding new clients, managing pricing and quoting activities, and acting as the bridge between our customers and internal operations teams.

A core part of this role is owning the pricing and quoting process for customer jobs. You will be responsible for preparing accurate quotes, managing the pricing inbox, and responding to customer queries in a timely manner. Getting pricing right is critical to the customer experience and to Arrow's commercial outcomes, so attention to detail and a strong understanding of how our services are costed matters.

Alongside pricing, you will work closely with customers within their operational environments, understanding their requirements and making sure our transport and warehouse teams deliver on them. From first contact through to go-live and beyond, you will own the customer experience and make sure it runs smoothly.

What you will be doing

- Preparing accurate pricing and quotes for customer jobs, ensuring they reflect service requirements and commercial expectations
- Monitoring and managing the pricing inbox, responding to customer queries promptly and accurately
- Leading the onboarding and implementation of new customers, ensuring a structured and smooth transition into operations




- Building strong working relationships with customer stakeholders and acting as their key point of contact
- Working alongside customers within their operational environments to understand their processes and expectations
- Coordinating internally with transport, warehouse and coordination teams to ensure service delivery aligns with customer requirements
- Identifying and resolving issues impacting the customer experience, escalating where required
- Encouraging customers to utilise the Arrow Customer Portal as their primary self-service tool
- Identifying opportunities to improve onboarding processes and providing feedback to internal teams on customer needs and operational challenges
- Maintaining accurate records and documentation of onboarding activities and customer requirements

What you will bring

- Experience in customer service, customer success, logistics or operations
- Solid understanding of transport and logistics operations (preferred but not essential)
- Experience with pricing, quoting or commercial support activities (highly regarded)
- Excellent communication and interpersonal skills with the ability to build relationships across a wide range of stakeholders
- High attention to detail with strong problem-solving and organisational skills
- Proficient computer skills and the ability to work across multiple systems
- Ability to work both independently and collaboratively in a fast-paced operational environment
- A solutions-focused mindset and a genuine desire to deliver a great customer experience

Why Arrow? At Arrow, service matters and that starts with our people. You will be joining a business that is growing, invests in development through programs like AOS Academy, and genuinely values the contribution of every team member. This role gives you the opportunity to make a real impact on how our customers experience Arrow from day one.

📌 Customer Experience Partner (Altona North)
🏢 Arrow Worldwide
📍 Altona North