- Customer Service and Administration Role based in Melbourne CBD
- Casual positions | 19th of October 2026
- On the job training is provided, along with regular coaching, development, and support. Potential opportunities for progression in a rapidly growing organisation

Converge is a leading employee mental health and wellbeing provider (EAP), specialising in people risk management and wellbeing solutions. We assist some of Australia's largest industries, including government, mining, retail and more. We’re experts in supporting their people, building healthy workplaces, and resolving their people issues. We value a supportive and fun culture built on teamwork, ensuring optimal delivery of Converge services.

Our Values

- Always with care
- We are passionate
- Love being curious
- All with integrity

About the Role We are seeking casual Customer Service Officers to join our energetic and friendly Operations team. Reporting to the Operations Manager - Client Services, you will be supporting a variety of customers across Australia requiring EAP assistance. We pride ourselves on providing high-quality mental health services and we know that our customer service team is the core of our success.

You will have a genuine passion for customer service and enjoy problem solving and take ownership of enquiries. You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation.

Key details

- Workdays: Monday – Friday
- Hours:



9:00 am to 5:00 pm
- Start Date: 19th of October 2026

Requirement to be available for 3-week, full-time training from 19th of October 2026
- Ideally be available for a minimum of 20 hours per week

Responsibilities include

- Understanding the needs of the client or customer and respond to queries on a case-by-case basis
- Triaging incoming queries, intake activities and appointment scheduling
- Complete Administration support in the Operations team, following all prescribed guidelines and procedures

We’re looking for a motivated self-starter who can demonstrate

- Passion for delivering an outstanding customer experience and knowledge in dealing with a diverse customer base
- Ability to work under pressure in a fast-paced, flexible environment and be able to multi-task across different systems
- Tech savviness, and has the desire to learn new systems and strong administration skills
- Strong attention to detail with high levels of attention to detail and resourcefulness
- High levels of empathy and care for customers, with a solutions-focused approach in handling customer queries

All applicants****must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks and WWCC. ​****Our commitment to you

- Competitive Casual pay rates
- Flexible, diverse, and challenging work
- Encouraging, friendly team setting
- Access to training and professional development
- Career development through internal mobility

Why Join Converge?

📌 Customer Service Officer - Casual (Melbourne)
🏢 Converge International
📍 Melbourne