Our Benefits In addition to competitive salaries, Council offers the following benefits:

- Six weeks annu­al leave
- 15 days per­son­al leave
- Paid Domes­tic and Fam­i­ly Vio­lence leave
- Cultural/​ceremonial leave
- Train­ing and devel­op­ment opportunities
- Flex­i­ble work­ing arrangements
- Superannuation Salary Sacrifice
- Relo­ca­tion assis­tance for eli­gi­ble positions
- In-house health and well­be­ing program
- Employ­ee Assis­tance Program
- Free admission to the Alice Springs Aquat­ic Leisure Cen­tre

Who we Are and our Values

Alice Springs Town Council is an organisation shaping the future of this iconic central Australian town. With over 200 team members across our sites, we offer meaningful career opportunities, competitive benefits, and the chance to make a real impact in a vibrant and culturally rich environment. Guided by our purpose — “Together for Alice” — we are working toward a brighter, more prosperous and connected future for our community.

Our values are at the heart of everything we do. We take ownership of our impact, lead by example, embrace all voices, work together as one, and continuously raise the standard — creating a collaborative, inclusive, and high-performing organisation dedicated to delivering meaningful outcomes for Alice Springs.

- Accountability – We own our impact
- Leadership – We lead by example
- Inclusion – We embrace all voices
- Collaboration – We work as one
- Excellence – We raise the standard

What We Are Looking For:

We are seeking a customer-focused and community-minded qualified who is passionate about delivering high-quality service and creating positive customer experiences. The successful candidate will be a confident communicator with strong interpersonal and administrative skills,



capable of responding to enquiries, processing transactions accurately, and managing customer requests in a professional and respectful manner. They will demonstrate sound judgement, attention to detail, and the ability to work collaboratively across Council teams to achieve positive outcomes for customers.

Most importantly, they will embrace Council’s values of Accountability, Leadership, Inclusion, Collaboration and Excellence, contributing to a welcoming, inclusive and responsive service setting while supporting Council’s vision of Together for Alice.

What You Will Bring:

You will bring proven experience in delivering professional and customer-focused service, along with strong interpersonal skills and the ability to manage enquiries, complaints and challenging situations with professionalism and empathy. You will have sound computer skills, including experience with Microsoft 365 and the ability to quickly learn recent systems and processes. Your strong attention to detail, written communication skills and commitment to following policies and procedures will enable you to provide accurate administrative and financial support.

You will also demonstrate the ability to work both independently and collaboratively, contributing positively to team outcomes while maintaining a high standard of customer service.

Must Have: Current National Criminal History Check.

Please note: A Current National Police Clearance, issued within the last six (6) months, is an essential requirement for this position.

Enquiries

For questions relating to the application process or the status of your application, please contact the People & Culture Team at *@astc.nt.gov.au.

If you have any position‑specific enquiries, please direct them to the People & Culture Team, who will liaise with the Hiring Manager as required.

📌 Customer Service Officer (Alice Springs)
🏢 Alice Springs Town Council
📍 Alice Springs