Job Description

Customer Experience & Tech Support Specialist

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Harvey Norman Flagship Store Auburn
Full Time Hours Front Counter Technology & Repairs Support

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About the Role

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Harvey Norman Flagship Auburn is seeking a Customer Experience & Tech Support Specialist to be the first point of contact for customers at our front counter.

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This role is critical to the customer journey. You'll handle returns, repairs, faulty swap overs, and technical enquiries , ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.

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This position suits someone who thrives in a fast-paced environment , enjoys problem-solving, and takes pride in delivering calm, consistent service - even in challenging situations.
What You'll Be Doing

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- Serve customers at the front counter of a flagship retail environment
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- Manage returns, exchanges, and faulty product swapovers in line with policy
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- Troubleshoot issues and identify the fastest, best solution for each customer
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- Log and follow up repairs and warranty claims with suppliers
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- Provide clear, consistent updates to customers on repair progress and outcomes
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- Handle customer concerns professionally, turning problems into positive experiences
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- Work closely with sales,



service, and supplier teams to resolve issues efficiently
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Who This Role Is For

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- Strong customer service skills with a calm, solutions-focused approach
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- Confident communicator who can explain processes clearly
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- Organised and detail-oriented, with the ability to manage multiple cases
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- Comfortable working with technology products and systems
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- Retail, customer service, or tech support experience preferred
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- Open to training and development - a can-do attitude and reliability matter most
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- Flexible to work weekends, public holidays, and retail trading hours
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What We Offer

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- Supportive team workplace with hands-on training
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- Exposure to technology products, systems, and supplier processes
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- Generous staff discounts across the Harvey Norman range
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- Career development opportunities within a flagship store
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- A role where performance, professionalism, and consistency are recognised
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Apply Now

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If you enjoy helping customers, solving problems quickly, and being the calm, capable face of a flagship retail store - we'd love to hear from you.

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Apply now to join the Harvey Norman Flagship Auburn team!

📌 Tech Team Assistant (New South Wales)
🏢 Harvey Norman
📍 New South Wales