Hilton Surfers Paradise are on the lookout for a Part Time Front Office All Rounder to join our team. As a Front Office All Rounder, you are passionate about delivering memorable and exceptional experiences to guests and creating iconic stays!
Responsibilities What will you be doing? A Front Office All Rounder truly influences the first impressions of our Guests and are responsible for performing the following tasks;
- Welcoming and fulfilling the check-in process for Guests and group arrivals
- Completing the check-out process for departing guests using the hotel systems
- Welcoming our executive guests in the executive lounge, providing warm and friendly service
- Providing support in concierge,
managing guest’s luggage and showing guests to their rooms
- Managing effectively and efficiently guest requests
- Maximizing sales revenues through up selling and marketing programs
Qualifications What are we looking for?
- Calm, productive, and organized with great attention to detail
- Excellent personal presentation and communication skills
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Computer literate and able to navigate through Company systems