Front of House Manager – Nikos Fairfield

Nikos Fairfield is more than a restaurant, café and patisserie. We’re a busy, family-run Greek hospitality business built around great food, genuine service and the kind of atmosphere that makes people want to come back. From morning coffees and our huge range of house-made cakes and pastries, through to long lunches, family dinners and celebrations, Nikos is a venue that rarely stands still. Our customers range from familiar faces we see every week to families celebrating some of life's biggest occasions, and we want every one of them to feel genuinely looked after.

We’re now looking for an experienced Front of House Manager who can take real ownership of the floor, lead from the front and help us continue building a solid service culture at Nikos Fairfield.

This isn't a role for someone who simply wants to manage a roster and run a shift. We want someone who enjoys developing people, setting standards and creating a team that takes pride in what they do.

WHAT YOU'LL DO

As our Front of House Manager, you'll be responsible for both the people and the performance of the floor. You will:

- Lead from the front and set the standard for how great hospitality should look and feel
- Create a warm, attentive and memorable experience from the moment a guest arrives
- Recruit, train, coach and develop FOH staff across all roles
- Build a culture of respect, accountability, teamwork and genuine hospitality
- Take ownership of rosters, shift coverage and the smooth running of daily operations
- Work closely with our kitchen, pastry and management teams to keep a busy venue moving




- Handle guest feedback and complaints confidently, professionally and with care
- Identify opportunities to improve sales across food, beverages, cakes and retail
- Maintain high standards of presentation, cleanliness and organisation throughout the venue
- Look for better ways of doing things and bring ideas that improve our service, our team and our customers' experience

THE PERSON WE'RE LOOKING FOR

Hospitality experience matters, but we're equally interested in how you lead. You'll be someone who notices what's happening around you. You don't walk past a problem because it belongs to someone else, and you don't need to be told when the team needs direction. You're comfortable setting expectations, having difficult conversations when necessary and recognising great work when you see it.

Most importantly, you understand that great hospitality isn't scripted. It's about reading the room, knowing your customers, supporting your team and caring about the details.

You'll ideally bring

- At least 2 years' experience leading a FOH team
- Proven experience managing a genuinely high-volume hospitality venue — this is essential
- Strong people-management skills, including recruitment, training,



coaching and performance management
- The confidence to delegate, give clear feedback and hold people accountable
- A calm head and good judgement when the venue gets busy
- A hands-on approach — our managers are part of the action, not watching it from the sidelines
- Strong attention to detail and pride in maintaining standards
- A genuine enjoyment of hospitality and looking after people
- Flexibility across weekdays, weekends, mornings and evenings
- Australian working rights

WHY NIKOS?

Nikos is a family business, and we've built our reputation one customer, one cake, one coffee and one service at a time. We're busy, we're hands-on and our expectations are high — but that's also what makes this an exciting management role. You'll have the opportunity to make decisions, develop people, improve the way we operate and actually see the impact of your work.

We don't want someone to simply maintain what's already here. We want someone who can help make it better.

You'll be joining an established Melbourne hospitality business with a strong following, a large and diverse team, and plenty happening behind the scenes as we continue to evolve and grow.

In return, you'll receive a competitive salary, generous staff discounts, genuine opportunities to develop within the business and, importantly, a management position where your ideas and leadership will matter.

If you're looking for a management role where you can take ownership, build a great team and put your own stamp on the way a venue operates, we'd love to hear from you.

📌 Front of House Manager (Fairfield)
🏢 Nikos Quality Cakes
📍 Fairfield