About the role The successful applicant will be responsible for the overall coordination of practice operations, staff support, patient experience and front desk administration. This is a hands-on management role, and the successful candidate will be expected to lead by example while remaining actively involved in reception and administrative duties when required.

Key responsibilities

- Manage the day-to-day operations of the GP practice.
- Coordinate reception and administrative staff and ensure efficient workflow.
- Manage staff rosters, leave and day-to-day staffing requirements.
- Support recruitment, onboarding, training and performance management.
- Coordinate GP appointment books and optimise patient flow.
- Oversee reception, telephone and patient enquiry processes.
- Ensure high standards of customer service and patient experience.
- Manage Medicare billing, claiming and general practice administrative processes.
- Monitor daily billing and assist with financial reconciliation.
- Manage recalls, referrals, correspondence and administrative follow-up.

About you

- Highly organised with excellent attention to detail.
- Confident managing and supporting a team.




- A strong communicator with excellent interpersonal skills.
- Patient-focused and committed to providing exceptional service.
- Able to work independently and make sound operational decisions.
- Calm and professional under pressure.
- Proactive in identifying problems and finding practical solutions.
- Comfortable managing multiple competing priorities.
- Respectful, approachable and able to build positive relationships with doctors and staff.
- Previous experience as a GP Practice Manager, Practice Coordinator, Practice Supervisor or Senior Medical Receptionist.

About us We are starting a new and growing General Practice located in Maryland, committed to providing high-quality, patient-centred healthcare in a professional and supportive environment.

Benefits

- A qualified, friendly and supportive working environment.
- A collaborative team culture.
- An opportunity to play an important role in the growth and development of the practice.
- Variety and responsibility within a hands-on management position.
- Professional development opportunities.
- Remuneration commensurate with experience and qualifications.

📌 GP practice manager/ front desk coordinator (Maryland)
🏢 Nadine investment
📍 Maryland