This is a hands-on role for someone who enjoys solving complex technical problems, leading investigations, designing solutions and working directly with clients - not simply working through a ticket queue.

You'll take ownership of L3 escalations, lead technical projects and migrations, mentor junior engineers and help improve client environments across cloud, infrastructure and security.

Key Responsibilities

- Lead complex L3 escalations, troubleshooting and major incidents.
- Design and implement Microsoft 365, Azure and infrastructure solutions.
- Lead migrations, projects and infrastructure improvements.
- Provide technical mentoring to L1/L2 engineers.
- Work directly with clients and senior stakeholders.
- Develop technical documentation and solution designs.
- Automate processes using PowerShell.
- Support cybersecurity, compliance and Essential Eight initiatives.

Technical Skills

- Microsoft 365: Exchange Online/Hybrid, Entra ID, Conditional Access, Intune, SSO, Teams and SharePoint.
- Azure: VMs, networking, storage, backup/DR and Azure Virtual Desktop.
- Infrastructure: Active Directory, Group Policy, DNS/DHCP, Hyper-V and/or VMware.
- Networking: VLANs, Aruba switching/Wi-Fi, Meraki firewalls and network troubleshooting.
- Security: Microsoft Defender, Sentinel, Essential Eight, BitLocker,



SPF/DKIM/DMARC and security hardening.
- MSP Tools: Datto RMM, ConnectWise/HaloPSA, IT Glue and Veeam/M365 Backup.

Experience with PowerShell, Microsoft Graph, APIs/JSON and Power Automate is highly desirable. AWS fundamentals and Google Workspace-to-Microsoft 365 migrations would also be advantageous.

About You

You'll have

- Strong commercial MSP experience.
- Experience operating beyond traditional L2 support.
- Excellent troubleshooting and problem-solving skills.
- The ability to work independently and take ownership.
- Strong client communication skills.
- Experience mentoring engineers and leading technical projects.
- A solid understanding of ITIL, change management and service delivery.
- A proactive approach to improving client environments.

Relevant Microsoft, ITIL, Security+, VMware, Aruba or Meraki certifications are desirable, but practical experience is more key. If you're an experienced engineer who enjoys solving complex problems and wants to work across cloud, infrastructure and security, we'd like to hear from you.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Rutger Bisschop on [03 8628 2250](tel:03 8628 2250) for a confidential discussion.

📌 Level 3 Systems & Cloud Support Engineer (Melbourne)
🏢 Robert Walters
📍 Melbourne