About the role

Charles Clinic Heart Care is seeking a dedicated Medical Receptionist/Administration Officer to join our team in Burnie, Tasmania. This is a full-time position that plays an important role in supporting the smooth day-to-day operation of our clinic and delivering an exceptional patient experience.

As one of the first points of contact for our patients, you will help create a welcoming, professional and caring environment while providing a range of reception and administrative support to our clinical team. This role combines patient interaction with accurate and efficient administrative support, contributing to the delivery of high-quality heart care services.

Key responsibilities

- Welcoming patients upon arrival and providing a friendly, professional and effective reception experience, including managing check-in and check-out processes and accurately confirming and recording personal, Medicare and private health insurance details.
- Maintaining accurate and confidential patient records in accordance with privacy legislation and Clinic protocols
- Processing patient payments and managing financial transactions with accuracy
- Scheduling appointments, adhering to the clinic diary and ensuring optimal patient flow throughout the day
- Handling telephone enquiries, taking messages and directing calls to appropriate staff members
- Preparing consultation rooms and ensuring they are clean, organised and adequately stocked
- Assisting with general administrative tasks including filing, data entry, correspondence and record management




- Supporting clinical staff by gathering relevant patient information and documentation prior to consultations
- Maintaining awareness of clinic procedures and guidelines to ensure compliance with healthcare regulations
- Contributing to a positive, collaborative team environment and supporting colleagues as needed

What we're looking for

- Proven experience in an administrative role, ideally within a healthcare or patient-focused environment
- Demonstrated competency in administrative practices and patient record management.
- High level of discretion and commitment to maintaining patient confidentiality
- Strong organisational and time management skills with the ability to multitask effectively
- Excellent communication skills, both written and verbal, with a professional manner
- Proficiency with computer systems, practice management software and Microsoft Office applications
- A compassionate, patient-centred approach to healthcare service delivery
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team and take direction from clinical and management staff
- Reliability, punctuality and a professional attitude





What we offer Charles Clinic Heart Care is committed to supporting our staff and creating a rewarding workplace.

We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from a supportive, inclusive culture where professional development is encouraged and valued. We provide access to ongoing training opportunities to enhance your skills and knowledge in medical administration and healthcare service delivery. Work-life balance is important to us, and we foster a positive workplace environment where your contributions are recognised and appreciated.

About us

Charles Clinic Heart Care is a dedicated heart care facility located in Burnie and Launceston, committed to providing high-quality cardiovascular care and services to our local community. Our Clinic specialises in heart health and cardiology services, delivering compassionate, evidence-based care to patients of all ages. We believe in creating a patient-focused environment where clinical excellence is combined with genuine care and support.

We are proud to be an integral part of Burnie's healthcare landscape, and we invite talented individuals who share our passion for healthcare excellence to join us.

Apply now To apply for this position, please submit your CV, cover letter and contact details to Charles Clinic Heart Care. We look forward to hearing from candidates who are enthusiastic about delivering outstanding patient care in a heart care setting.

📌 Medical Receptionist/Administration Officer (Burnie)
🏢 Charles Clinic Heart Care
📍 Burnie