Job Description

Appcharge is a leading direct-to-consumer platform for app publishers.

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We help publishers sell digital goods directly to their users - bypassing traditional app store commissions and owning the full payment and commerce experience.

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The result: higher margins, better flexibility, and a more direct relationship with end users.Backed by $89M from leading investors and operators, we've grown 14x in the past year and now process over a billion dollars annually.

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We're building the infrastructure that lets modern app businesses take back control of monetization - at scale.

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As a Senior Account Manager, you will play a critical role in shaping how our clients experience Appcharge. Beyond managing accounts, you will act as a strategic partner and trusted advisor, responsible for building deep, durable relationships grounded in proactive communication, credibility, and consistent value delivery.

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Your success will be defined not just by retention and growth, but by the strength of client trust, quality of engagement, and depth of partnership you establish across your portfolio.

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Responsibilities

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- Own and develop high-trust relationships with a portfolio of key clients, becoming their primary strategic partner and advocate within Appcharge.
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- Establish structured, proactive communication rhythms (QBRs, strategic reviews, executive alignment) to ensure transparency, alignment, and confidence at all levels of the client organization.
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- Build credibility through deep understanding of each client's business model, monetization strategy, and success metrics,



positioning yourself as a trusted advisor rather than a vendor contact.
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- Drive product adoption and long-term value by developing tailored success plans aligned to client goals and continuously reinforcing ROI.
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- Identify and navigate stakeholder dynamics, building multi-threaded relationships across decision-makers and influencers to strengthen account resilience.
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- Act as the voice of the client internally, collaborating closely with product, engineering, and support teams to deliver a seamless, high-quality experience.
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- Proactively surface risks, manage expectations, and resolve challenges with clarity, ownership, and robust communication discipline.
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- Continuously identify opportunities to expand partnerships by aligning Appcharge capabilities with evolving client needs.
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- 5+ years of experience in a client-facing B2B role, with a strong track record in account management within gaming or mobile.
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- Demonstrated ability to build and sustain trusted client relationships, particularly with senior stakeholders.
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- Exceptional communication skills - structured, proactive, and precise - with the ability to influence and align both internally and externally.
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- Strong commercial acumen and a data-driven approach to demonstrating value and guiding client decisions.
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- Experience managing complex accounts with multiple stakeholders and competing priorities.
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- High ownership mindset, with the ability to independently manage accounts across the full lifecycle (onboarding growth renewal).
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- Fluency in English, North America-based
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📌 Senior Account Manager, North America (New South Wales)
🏢 Appcharge
📍 New South Wales