Job Description

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nCustomer Service Representative | Perth n

Build Relationships. Solve Problems. Deliver Great Service.

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Metroll Perth is seeking a customer-focused and proactive Customer Service Representative to join our team.

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As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support.

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This is a fantastic prospect to join a well-established Australian manufacturing business that values teamwork, strong customer relationships, and continuous improvement.

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About Metroll

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For more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and strong customer relationships.

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About the Role

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Working closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from initial enquiry through to delivery.

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Your ability to build strong relationships, understand customer needs, and provide practical solutions will contribute directly to customer satisfaction and business success.

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Your responsibilities will include:

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- Managing customer enquiries via phone, email, and in person
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- Processing customer orders accurately and efficiently
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- Preparing quotations and following up on sales opportunities
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- Providing product information and technical guidance to customers
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- Building and maintaining solid relationships with new and existing customers
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- Coordinating with internal departments to ensure seamless order fulfilment
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- Resolving customer enquiries and issues in a professional and timely manner
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- Maintaining accurate customer records and administration
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About You

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To be successful in this role, you will bring:

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- Previous experience in customer service, internal sales, or administration
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- Excellent communication and relationship-building skills
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- Strong attention to detail and organisational skills
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- The ability to manage multiple priorities in a fast-paced environment
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- A positive, proactive, and solutions-focused attitude
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- Strong computer skills and confidence using business systems
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- A genuine commitment to delivering exceptional customer service
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Desirable

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- Experience within manufacturing, construction, building products, or industrial industries
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- Knowledge of building products or the construction industry
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- Experience using customer management, quoting, or ERP systems
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- Previous experience in an internal sales or customer service environment
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Why Join Metroll?

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When you join Metroll Perth, you will enjoy:

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- Stable, full-time employment with a leading Australian manufacturer
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- Supportive and family-friendly team culture
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- Career development and progression opportunities
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- Employee wellness initiatives
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- Team events and social activities
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- Employee discounts on selected products and services
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If you are looking for an opportunity to build robust customer relationships, solve problems, and make a genuine impact within a supportive team, we would love to hear from you.

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Apply now.

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Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Customer Service Representative (Perth)
🏢 KG Talent
📍 Perth