Operations & Resident Services Coordinator

Geelong Region | 12-Month Maternity Leave Contract

6-8 Days per Fortnight | Flexible Working Arrangements

About the Opportunity

Our client is a well-established not-for-profit organisation providing affordable housing and support services to older members of the community across the Geelong region.

This is a diverse role combining resident services, administration, operational coordination and compliance support. Working within a small and collaborative team, you'll take ownership of key processes including occupancy management, resident administration, annual rent reviews, maintenance coordination, record management and compliance activities.

Key Responsibilities

- Manage applicant waiting lists and resident records.
- Coordinate vacancies, resident departures and new occupancies.
- Prepare agreements, correspondence and related documentation.
- Coordinate and track maintenance requests and follow-up actions.
- Support annual rent review processes and associated calculations.
- Maintain accurate records, registers and business information.
- Assist with legislative, compliance and governance requirements.
- Develop and update policies, procedures, templates and operational documentation.
- Support operational projects and process improvement initiatives.
- Ensure information, records and documentation remain accurate, confidential and up to date.

About You

You are an organised and self-motivated administrator who takes pride in accuracy, professionalism and delivering work to a high standard.

You will bring





- Strong administration, operations coordination or business support experience.
- Advanced Microsoft Office skills, particularly Excel.
- Excellent attention to detail and accuracy.
- Experience handling confidential and sensitive information with discretion.
- Strong written communication and documentation skills.
- Confidence working with data, calculations and reporting.
- The ability to interpret and apply policies, procedures and legislative requirements.
- Strong organisational, problem-solving and time management skills.
- A proactive approach and the ability to work independently.

Experience within housing, property, community services, aged care, retirement living or the not-for-profit sector will be highly regarded but is not essential.

What's on Offer?

- Flexible working arrangements.
- Supportive and collaborative team environment.
- Meaningful work within a purpose-driven organisation.
- Salary packaging benefits.
- Variety, autonomy and the prospect to make a genuine contribution.

Additional Information

- 12-month maternity leave contract.
- Flexible arrangement of 6-8 days per fortnight.
- Geelong region location with some flexibility to work remotely.
- Occasional travel between sites may be required.

Apply Now

If you're a capable administrator who enjoys coordinating processes, maintaining high standards of accuracy and compliance, and contributing to an organisation that makes a positive difference in the community, we'd love to hear from you.

📌 Operations & Resident Services Officer (Greater Geelong City)
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📍 Greater Geelong City