October 2026 Start Date!

The opportunity

We're thrilled to offer an enticing position for an experienced Passenger Services Supervisor! You will deliver high performance standards across all aspects of Passenger Services, providing great leadership skills, training and support to the operations and management team.

Overview

People. Passion. Pride – the focus for our teams since 1833. Since this time, we have evolved to become a key partner in the global aviation industry, delivering time-critical logistics services across six continents, over 60 countries and 250 locations. At the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

What you'll be doing:

Key duties and tasks will include, but will not be restricted or limited to:

- Maintain a strong safety culture within the workforce - driving WHS and security awareness and compliance.
- Co-ordination of pre and post flight procedures to maintain the highest possible levels of service to client airlines.
- Ensure productivity and performance criteria are met in the designated area of responsibility, including regular operational reporting.
- Being responsible for the control and supervision of staff, organizing and coordinating work within your area responsibility.
- Undertake other Flight Operations duties, passenger check in, baggage services, flight arrival/departures & general duties in accordance with the requirements of the business.

What we need from you

- Full unrestricted working rights (essential).
- Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment (essential).
- A minimum of 2 years of supervisory experience.
- Strong leadership skills and focus.




- Excellent interpersonal, verbal and written communication skills.
- Experience dealing in industrial relations (IR) matters (preferred).
- Apply a detailed knowledge of company policy and procedure.
- Interpretation of Enterprise Agreement and understanding of IR legislation.
- Excellent organisational and time management skills.

What’s in it for you

- Competitive pay rate.
- Gain a competitive understanding of the aviation sector.
- All training is provided onsite by our qualified trainers, along with on-going staff training and development programs.
- An established global company with ongoing career opportunities.
- Airport location close to public transport.
- Discounted staff car parking available.
- Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, make-up.
- EAP services.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. We believe everyone should feel valued and have the chance to reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

📌 Passenger Services Supervisor - Sydney International Airport, Mascot
🏢 Menzies Aviation
📍 Mascot