About the role

HL Pharma is looking for a highly organised, detail focused and proactive person to join the team in a Pharmaceutical Support role. This is a varied position combining customer service, pharmaceutical administration, order processing, stock support and day to day operational follow through. You will work closely with the Pharmacist, Warehouse, Quality and Operations teams to help ensure orders are processed accurately, customers are supported and records are maintained to a high standard.

Key responsibilities

- Process customer orders and maintain accurate records and WMS information
- Provide qualified customer service and liaise with customers, pharmacies, suppliers and couriers
- Support pharmaceutical documentation, patient access processes, purchase order administration and stock management
- Assist with receiving, stock checks, delivery follow up and order close out
- Support warehouse pick and pack activities when required
- Work accurately within company procedures, quality requirements and regulated processes

About you

- Highly organised, reliable and able to manage multiple priorities
- Excellent attention to detail and a strong focus on accuracy
- Friendly,



professional and customer focused with customer service experience
- A strong team member who is willing to support across different areas of the business
- Confident with general computer systems, email, Microsoft Office, working in the cloud and learning new software
- Comfortable working in both an office and warehouse setting
- Able to follow procedures, take ownership of tasks and see them through to completion
- Experience in pharmacy, pharmaceutical distribution, healthcare, medical supply, customer service or another regulated environment is desirable
- A formal pharmacy qualification is desirable

About us HL Pharma is an Australian pharmaceutical wholesaler and service provider supporting pharmaceutical companies, healthcare professionals and patient access programs across Australia.

Benefits

- Full time Monday to Friday hours, 9.00 am to 5.00 pm
- Salary of $65,000 to $75,000 plus super, depending on experience
- A varied role across pharmaceutical operations, customer service and warehouse support
- A supportive and collaborative team environment
- Opportunity to develop experience within a growing Australian pharmaceutical business

📌 Pharmaceutical Support (Keysborough)
🏢 HL Pharma
📍 Keysborough