Must Have Skills (Top 3 technical skills only) *

1. Service Integration & Management (SIAM), Superannuation domain knowledge

2. Stakeholder management & Governance

3. ITIL Senior Service & Incident Management

Nice to have skills (Top 2 only)

1. Problem analysis and resolution

2. Communication and Collaboration Skills Strong ability to work collaboratively with crossfunctional teams, including superannuation experts and other software developers, to deliver highquality solutions.

Detailed Job Description:

experienced Senior Service Integration & Service Delivery Leader to oversee mission-critical, high-availability services within regulated enterprise environments. The role will be responsible for leading Service Delivery Managers and multi-vendor SIAM teams,



ensuring operational excellence across Incident, Problem, Change, Release, Monitoring, and Vulnerability Management. The successful candidate will drive service stability, major incident management, continual service improvement, SLA/XLA governance, and service transition activities while leveraging AI, automation, and up-to-date cloud technologies to optimize service delivery and business outcomes. Strong stakeholder management, leadership of complex service ecosystems, ITIL expertise, and a proven track record of delivering measurable operational improvements are essential.

📌 Lead Consultant-Stakeholder Management (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne