About the role

Reporting to the Business Manager, as Office Manager you will play a critical hands-on role in leading the administration team and ensuring the delivery of high-quality administrative support that underpins Refugee Legal's daily operations. As a working manager, you will balance team leadership with direct involvement in frontline administrative functions, including reception, client enquiries, and general office administration.

Key responsibilities

- Supervising and assigning tasks to frontline administration staff and volunteers in their roles

- Providing ongoing support and training to the administration team, ensuring high-quality work and levels of engagement

- Serving as primary point of contact for the frontline administration team regarding questions in relation to the administration team's duties and responsibilities

- Handle day-to-day data entry of information into file and database systems to ensure accurate and prompt recording of client and administrative matters

- Assist with client follow-up, including email correspondence, organising appointments and booking of interpreters

- Answer phone calls promptly, handle client and general queries by telephone, email or in person, warmly welcoming clients and other visitors

- Prepare and distribute general office correspondence, general information about Refugee Legal services or internal policies and procedures

- Supervise the office environment, including room bookings and ordering/replenishing office supplies, equipment and amenities

About you

- Prior experience within an Administration,



Assistant or Office Manager position

- Demonstrated ability to lead, supervise and engage a small team

- Strong administrative skills with high levels of attention to detail, plus capable with common computer systems like Microsoft Office 365

- Excellent organisational and time management skills, with the ability to set priorities, manage workload, work under pressure, and meet deadlines with limited supervision

- Highly developed telephone, written, oral communication and interpersonal skills, with a focus on providing strong customer service

- An understanding of the importance of and adherence to confidentiality

- Values alignment with Refugee Legal

About us

Refugee Legal is an independent community legal centre specialising in refugee and immigration law, policy and practice. Australia's largest provider of free specialist legal assistance to people seeking asylum, refugees and disadvantaged migrants. Refugee Legal has been assisting asylum seekers, refugees and disadvantaged migrants in the community and in detention for over 38 years. Refugee Legal's work involves providing legal assistance to those who could not otherwise obtain it due to financial and other forms of disadvantage, often related to their cultural or linguistically diverse backgrounds or experiences of torture and trauma.

Benefits

- Not-for-profit salary packaging advantages of up to $15,900

- A role with true purpose to make a difference in people's lives

- A welcoming, highly diverse and supportive team environment

- Access to Employee Assistance Program (EAP)

📌 Office Manager (Melbourne)
🏢 Refugee Legal
📍 Melbourne