Customer Service & Booking Coordinator

Weddings, Events & Beauty

Full time or Part time | Privé Hair & Makeup

Privé Hair & Makeup is Australia’s leading mobile hair and makeup businesses, delivering premium beauty services for weddings, events, corporate activations and special occasions across Australia.

Our national artist network supports clients across multiple states, with hundreds of bookings, enquiries, amendments and artist movements being managed behind the scenes.

For our clients, their wedding or event may be one of the most important days of their life.

That means the person communicating with them matters enormously.

We are looking for an exceptional Customer Service & Booking Coordinator to become one of the key people responsible for delivering the Privé client experience from initial enquiry through to the final stages of their booking.

This is a fast-paced, highly communicative role for someone who genuinely enjoys helping people, solving problems and keeping a large volume of moving pieces organised.

THE ROLE

You will manage a high volume of client communication across warm enquiries and existing bookings.

Your day may include:

- Responding quickly and professionally to new enquiries

- Assisting clients with hair and makeup booking options

- Converting warm enquiries into confirmed bookings

- Managing booking amendments and client requests

- Coordinating artists across weddings and events

- Communicating schedule or artist changes clearly and confidently

- Updating bookings accurately within our systems

- Following up outstanding information and payments

- Liaising between clients, artists and our internal operations team

- Managing multiple email conversations simultaneously





- Taking detailed notes while speaking with clients by phone

- Ensuring every interaction leaves the client feeling heard, supported and confident

- Identifying potential issues early and escalating them when required

This role requires someone who can move quickly without losing attention to detail.

CUSTOMER EXPERIENCE IS EVERYTHING

We are not looking for someone who simply “answers emails”.

We want someone who understands premium customer service.

Our clients need to feel that the person on the other end of the phone or email:

knows their booking, understands their concern and will get things sorted.

You need to be warm and personable while also being highly organised, efficient and confident.

Some conversations will be straightforward.

Others may involve nervous brides, last-minute changes, artist availability, scheduling challenges or a client who simply needs reassurance.

You need to be able to remain calm, solution-focused and professional throughout.

YOU WILL THRIVE IN THIS ROLE IF YOU...

- Are exceptionally fast and confident with email communication

- Can manage a very busy inbox without becoming overwhelmed

- Are comfortable handling a high volume of client conversations every day

- Can talk on the phone while simultaneously taking accurate notes

- Are an excellent multitasker





- Have exceptional written and verbal communication skills

- Notice details other people miss

- Can prioritise quickly when several things need attention at once

- Have strong problem-solving skills

- Are naturally warm, reassuring and client-focused

- Can communicate difficult changes professionally

- Take ownership rather than waiting to be told what to do

- Enjoy working in a fast-moving environment

- Understand the difference between simply completing a task and delivering an exceptional client experience

EXPERIENCE

Experience within weddings, beauty, events, salons or hair and makeup is highly regarded, but it is not essential.

What matters more is your proven ability to manage:

- High volumes of communication

- Customer enquiries

- CRM, Booking or appointment systems

- Client expectations

- Complex schedules

- Multiple priorities

- High-end customer service

If you have previously been recognised, promoted or rewarded for outstanding customer service, we want to hear about it.

HOURS

We are open to either:

Full-time, or

Part-time for an exceptional candidate.

For the right person, we care more about finding someone outstanding than forcing the role into one particular structure.

WHY JOIN PRIVÉ?

You will become an important part of a rapidly growing national beauty business.

You'll work closely with our operations, sales and artist teams and play a genuine role in shaping the experience thousands of clients have with Privé.

This is a position where strong performance is noticed.

For someone who thrives in customer service, communication and organisation, there is significant opportunity to grow within the business.

📌 Customer Serivce & Booking Coordinator (Melbourne)
🏢 Privé Hair Australia
📍 Melbourne