OCS Australia is a trusted facilities services provider, delivering safe, clean, and well‑managed environments across a wide range of industries including aviation, healthcare, education, commercial, government, transport, and retail. Operating nationally, OCS provides both standalone and integrated services such as cleaning, facilities management, hygiene, waste management, maintenance, and specialist support — all delivered with a strong focus on quality, safety, and people.

OCS Australia is part of the OCS Group, a global organisation with a proud history dating back to 1900, founded in the United Kingdom. Today, the OCS Group employs over 130,000 colleagues across more than 30 countries, combining global expertise with local knowledge to support thousands of clients worldwide while remaining committed to its people‑first values.

Backed by more than 125 years of experience, OCS brings international standards, proven systems, and deep industry knowledge to everything it does — while staying grounded in local leadership, community connection, and workplace inclusion. Since the organizational growth and developments demands we are looking for a dynamic and experienced candidate to join us a Customer Services Manager WA.

Lead Operations. Build Relationships. Drive Growth.

At OCS, we're committed to delivering exceptional services that help our clients and communities thrive. We are seeking an experienced and commercially minded Customer Service Manager to lead our Regional WA operations and play a key role in driving operational excellence, customer satisfaction, and business growth.

About the Role

Reporting to the State Manager WA, you will have overall responsibility for managing service delivery across multiple sites and contracts throughout Regional Western Australia. You'll lead high-performing teams, build strong client partnerships, oversee financial performance, and identify opportunities to grow our business while ensuring the highest standards of safety, quality, and compliance.

Key Responsibilities

- Lead and support Site Managers and operational teams across Regional WA.

- Ensure contracts are delivered safely, efficiently, and in line with client expectations and KPIs.

- Build and maintain strong customer relationships through proactive account management.

- Drive operational performance, innovation,



and continuous improvement initiatives.

- Manage budgets, profitability, and financial performance across multiple contracts.

- Support business development opportunities, tenders, and client retention strategies.

- Coach, mentor, and develop teams to achieve business objectives and growth opportunities.

- Ensure compliance with company policies, quality standards, and health & safety requirements.

About You

You are a confident leader with a passion for customer service, operational excellence, and building high-performing teams. You thrive in a fast-paced environment and have the ability to balance commercial outcomes with exceptional service delivery.

Ideally, you will have:

- Previous experience in a similar senior operations or customer management role.

- Experience managing large teams across multiple locations.

- Strong stakeholder and client relationship management skills.

- Tertiary qualification in Business, Management, Operations, Facilities Management, or a related discipline (desirable).

- Demonstrated senior leadership experience managing large-scale, multi-site operations across a diverse portfolio.

- Strong commercial acumen with experience managing budgets, P&L; accountability, financial performance, and contract profitability.

- Proven financial acumen, including budgeting and contract performance management.

- Experience within facilities management, cleaning, support services, or a related service industry.

- Excellent communication, leadership, and problem-solving skills.

- A proactive approach with the ability to identify growth opportunities and drive positive change.

This is a hands-on leadership role where you'll make a real impact, influencing both operational outcomes and the future success of the region.

Regular travel across client sites is required to maintain a strong operational presence, build client relationships,



and support regional teams in achieving exceptional service outcomes.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Our Commitment to Country and Community

OCS Australia proudly acknowledges the Traditional Custodians of the land on which we live and work across Australia, and we pay our respects to Elders past and present. We recognise their enduring connection to land, waters, and community, and we are committed to walking forward with respect, learning, and shared responsibility.

As a national organisation supporting essential services, we understand that caring for people and places begins with respect — for history, culture, and community. This commitment underpins how we operate, how we support our teams, and how we build inclusive workplaces where everyone belongs.

Why you’ll love it,

Working at OCS means joining an organisation that values inclusion, safety, fairness, and opportunity, where people are encouraged to grow, contribute, and succeed. As part of the global OCS Group, with over a century of history, we combine strong local leadership with global expertise to provide stable careers, clear pathways, and a workplace culture built on care, respect, and pride in the work we do.

- Clear career progression with real personal growth.

- A performance‑driven culture that recognises effort and initiative.

- Genuine recognition that rewards hard work - True Recognition- True values.

- Competitive salary and employee benefits - We offer fair, market‑competitive remuneration along with benefits.

- Gain hands‑on experience working alongside experienced professionals, with access to knowledge, mentorship, and valuable industry connections.

At OCS, we believe our people are our greatest strength. We are committed to creating an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. At OCS, we recognise that talent comes in many forms. If you're excited about the opportunity but don't meet every requirement, we still encourage you to apply. We value potential, transferable skills, and a willingness to learn just as much as experience.

Build a long‑term career with a stable, people‑first organisation. Apply now!

📌 Customer Services Manager -WA (Mandurah)
🏢 OCS Services
📍 Mandurah