The role will be primarily to assist and manage the administrative side of the practice, including handling bookings, processing payments, and responding to enquiries. There will also be a range of other tasks that assist in the running of the practice (e.g., file management).
Key responsibilities
- Greet clients and visitors warmly and professionally.
- Manage incoming calls, emails, and inquiries, directing them to the appropriate staff.
- Schedule and confirm appointments, ensuring accuracy in the calendar.
- Assist clients with the completion of intake forms and paperwork.
- Provide information about services and practice policies to clients.
- Ensure client confidentiality is maintained in all communications.
- Perform data entry and maintain accurate client records in the practice management system (Zanda Health).
- Handle billing and insurance verification (E.g., NDIS plan, Workers Compensation, BAMH Referrals, Private Health, DVA), including processing payments.
- Manage office supplies, ensuring the reception area is well stocked and organised.
- Communicate effectively with psychologists and other staff to coordinate client care.
About you
- Demonstrated ability to be reliable, organised and punctual with a strong work ethic.
- Demonstrated ability to build strong rapport with clients in a consistently skilled manner.
- Excellent written and verbal communication skills.
- NDIS worker Screening Check required.
- Current Working with Children Clearance and National Police Check required.
- Familiarity with Zanda Health practice management software and Microsoft office is desirable.
About us
Mind & Me Psychology is a private psychology practice located in Wyong, on the NSW Central Coast. We provide a high standard of clinical care and effective evidenced based treatment for young people and adults presenting with a variety of difficulties. We take pride in treating our clients with respect, kindness and professionalism. We value the therapeutic relationship and have a genuine desire to support our clients to achieve change in their lives. Find out more on our website www.mindandmepsychology.com.au.
Contact us on ••••@mindandmepsychology.com.au. Ready for immediate start.
📌 Medical Receptionist (Allied Health) (Wyong)
🏢 Mind & Me Psychology
📍 Wyong
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