Horizon Bank - Illawarra

About Us:
As a community focused bank, we pride ourselves on providing exceptional, personalised service to our customers in the Illawarra and South Coast region. We believe in building strong relationships and supporting our community. As a Customer Service Trainee, you’ll be part of a dedicated team that goes above and beyond to meet the needs of our customers and make a real impact in their lives.

About the Role:
We are looking for enthusiastic and customer-focused individuals who are interested in building a career in banking. This traineeship provides hands-on training and practical experience in all areas of customer service within a banking setting. The successful applicant will work full time for two years combining on the job specific training and study, allowing them to gain a nationally accredited qualification upon completion. You will be based in Albion Park and also spend some of your time at our other Illawarra branches. The role is ideal for school leavers, or anyone with a passion for helping people and a desire to develop a career in the financial sector.

Key Responsibilities:
Greet and assist customers with everyday banking transactions
Educate customers on bank products and services that align with their financial goals




Maintain accurate records of transactions and customer interactions in line with bank policies
Contribute to a positive branch atmosphere

What We’re Looking For:
A genuine interest in customer service and community engagement
Strong communication skills and the ability to build rapport with people of all ages and backgrounds
A team player with a positive, can-do attitude
Basic computer skills and a willingness to learn recent systems
No previous banking experience necessary but a commitment to learning is essential
Must have a current driver's license and own transport

What We Offer:
Comprehensive on-the-job training and mentoring
Opportunity to gain a formal qualification in banking services
Supportive, friendly team workplace with a community focus
Career growth opportunities within the bank

How to Apply:
If you’re ready to start your career in a customer-focused role and make a difference in your community, we’d love to hear from you! Please apply via SEEK including your resume and a brief cover letter explaining why you’re interested in a customer service role at Horizon.

No recruitment agencies.

📌 Customer Service Officer Traineeship Illawarra Albion Park
🏢 Horizon Bank
📍 Albion Park