We are seeking multiple Level 1 Service Desk Analysts to join a large and diverse IT environment based in Logan. This is an excellent opportunity for customer-focused IT support professionals who enjoy helping end users, resolving issues, and contributing to service improvements.

Working within a collaborative Service Desk team, you'll play a key role in reducing ticket backlogs, improving service levels, and delivering a positive support experience across a broad user base.

Responsibilities
Provide first-line IT support and incident triage
Log, diagnose and resolve technical issues
Support Microsoft technologies including Outlook and Teams
Troubleshoot hardware and peripheral issues
Escalate complex incidents where required
Deliver exceptional customer service and transparent communication to users from diverse backgrounds

About You
Previous Service Desk or IT Support experience
Strong customer service and communication skills




Experience supporting Microsoft environments
Knowledge of Outlook, Teams, Windows and hardware troubleshooting
Experience in a council or large corporate workplace will be highly regarded
Able to start immediately or at short notice

What's on Offer
3-month contract with potential for extension
Multiple positions available
100% onsite role in Logan Central
Flexible remote days available occasionally when required
Rotating shifts: 7:00am to 4:00pm or 8:00am to 5:00pm
Café and modern open-plan workplace
Supportive team setting within a large and complex organisation

If you're a customer-focused Service Desk professional looking for your next contract opportunity, we'd love to hear from you.

Apply now for an immediate start.

📌 Service Desk Analyst Level 1 Logan Central
🏢 Data#3 People Solutions
📍 Logan Central