About the role

Lead a specialist retail operation where trust matters. This is a hands-on leadership role combining customer service, sales, team development, bullion and precious-metals transactions, inventory, cash control and Safety Deposit Box services. You will set the standard on the retail floor, support employees to work confidently and compliantly, and ensure every customer interaction is skilled, secure and well managed.

Key responsibilities
Lead the daily retail and vault-storage operation
Manage, coach and develop customer-facing employees
Oversee bullion sales and purchases, non-bullion precious-metal purchases and Safety Deposit Box services
Maintain excellent customer service and resolve complex enquiries or complaints
Manage cash, inventory, reconciliations, security and control records
Check authorised bullion prices and ensure pricing is consistent across customer-facing systems
Maintain compliance with AML/CTF, second-hand dealer, privacy, safety and company requirements
Monitor retail results and provide management with practical sales, stock and customer insights
Implement approved product promotions, signage and customer communications

About you
Retail-management or customer-service leadership experience,



ideally in a regulated or high-value environment
A confident, hands-on leader who enjoys coaching people and serving customers
Experience in cash, inventory, reconciliation, security and recordkeeping skills
Commercial awareness and confidence working with sales, pricing and margins
Excellent attention to detail, judgement, organisation and communication
Confidence learning and using point-of-sale, inventory and secure-storage systems
Experience in precious metals, bullion, jewellery, financial services or secure storage is highly regarded but not essential
Comfortable using and learning computer software systems
Right to work in Australia and willingness to complete required pre-employment checks

About us Outstanding Southland Bullion is a specialised and growing business in precious metals retail and secure storage. We are guided by Relationships, Integrity, Generosity and Partnerships.

Benefits
Training in precious-metal products, testing methods, transaction procedures, storage services and compliance requirements
The opportunity to shape a professional, secure and customer-focused retail environment
A weekday, full time position based at our Belmont facility

📌 Retail Manager Cloverdale
🏢 Great Southland Bullion
📍 Cloverdale