About the role

As the first point of contact for our clients, you will play an important role in delivering exceptional client service while supporting our accountants and administration team.

About us

Acute Business Services is a well established accounting and business advisory firm seeking a friendly, professional, and highly organised Receptionist / Client Services Administrator to join our team. This role offers diversity and opportunities to develop recent skills.

Key responsibilities
Answering and directing incoming calls
Greeting clients and visitors
Managing appointments and meeting rooms
Processing mail and electronic communications
Assisting clients with ATO Portal access, authorisations and administration queries
Managing client workflow tasks through ATOMate
General office administration and team support

About you
Previous reception or administration experience
Excellent communication and customer service skills
High attention to detail and organisation




Professional presentation and telephone manner
Strong Microsoft 365 skills
Ability to work independently and as part of a team
Dependable, reliable and proactive
Desirable: Experience in an accounting, bookkeeping, legal or qualified services environment
Desirable: Familiarity with Xero Practice Manager (XPM), FYI Docs, CAS360, ATOMate, ATO Online Services for Business, Microsoft 365, FuseSign

Benefits
Competitive salary package
Supportive and friendly team culture
Contemporary South Perth office with free on-site parking
Ongoing training and development
Exposure to leading accounting and practice management software
Stable long-term career opportunity within an established firm

If you enjoy working with people, thrive in a professional setting, and take pride in delivering outstanding client service, we'd love to hear from you.

📌 Receptionist / Client Services Administrator Accounting Practice South Perth (Australia)
🏢 Acute Business Services
📍 Australia