Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
Full Time Monday-Friday + Occasional Saturdays (Overtime Paid)Monthly Pay Career Growth Supportive TeamGrow your leadership skills with Australia's leading glass specialist!
Ready to take the next step in your automotive career?
O'Brien is seeking a motivated and customer focused Customer Experience Leader to support the Service Centre Manager and help drive exceptional face to face customer service within our Berrimah Automotive Glass Service Centre.If you're passionate about people, thrive in a quick paced environment, and are looking to grow your career with an industry leader, this is the opportunity for you!
Why Join O'Brien ?
O'Brien Glass is a trusted household name, known for delivering high quality service and genuine care.
We invest in our people through ongoing development, recognition programs and a supportive team culture - giving you the platform to grow your career.
About the Role As the Customer Experience Leader, you'll play a key role in the day to day operations of the Service Centre.You'll lead customer service delivery, Sales of Vehicle Accessories, support the team, and ensure every customer receives a first class experience.This role is ideal for someone who is career driven, confident, comfortable with Selling products and eager to step up into leadership.
Automotive industry experience is highly regarded but not essential.




Key Responsibilities Offering and Selling customers Vehicle Accessories (Sales)Lead customer service and support the daily running of the Service CentreDeliver exceptional service to new and existing customersCommunicate clearly with customers regarding lead times and job progressConduct repair inspections and convert repair opportunities into salesRaise Job Authorities and invoices using our Service Centre systemsSupport the Service Centre Manager with operational tasks as required What You'll Bring A genuine passion for delivering outstanding customer experiencesExperience leading or managing teams in a busy environmentStrong communication skills with a confident, engaging approachResilience and adaptability in a fast changing environmentExcellent time management and organisational skillsStrong stakeholder engagement and influencing skillsSolid IT skills, particularly with MS OfficeAutomotive industry experience (highly desirable but not essential)Demonstrated leadership and coaching capability The Perks Ongoing learning and development opportunitiesIncentive programs and recognitionSupportive team and leadershipUniform providedCareer progression within a respected national brand Work Requirements Ability to work Saturdays when required (overtime paid)Full Australian work rights required If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Apply Now!
At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy: To review and consider your application, O'Brien collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use .
Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

📌 Customer Experience Leader (Darwin)
🏢 Obrien
📍 Darwin