All About Caring is seeking an experienced and organised Client Rostering Specialist to coordinate Support Worker rosters and help ensure clients receive reliable, consistent support.

Reporting to the Rostering Manager, you will manage forward and in-day rostering, respond to service changes, monitor workforce capacity and maintain accurate information in Visual Care. You will work closely with clients, carers, Support Workers and internal teams to ensure services are appropriately staffed and changes are communicated promptly.

Key Responsibilities
Coordinate forward and in-day rostering
Match suitably skilled Support Workers to client services
Respond to roster changes, leave, absences and urgent coverage requirements
Monitor workforce capacity, overtime and Unable to Cover services
Maintain accurate client and Support Worker information in Visual Care
Coordinate buddy shifts, onboarding and training requirements
Communicate service changes to clients, carers and Support Workers
Document cancellations, variations, feedback and adverse events




Participate in a rotational after-hours coordination roster

About you

You will bring:
At least five years’ experience in rostering, administration or a team leader role
Experience in disability support or aged care
Solid customer service and communication skills
Excellent attention to detail and record-keeping
The ability to prioritise and remain calm under pressure
Robust computer skills
A collaborative, practical and solutions-focused approach
A current NDIS Worker Screening Check
Experience using Visual Care or a similar rostering system will be highly regarded.

Why join All About Caring:
Make a direct contribution to reliable client services
Join a cooperative and customer-focused team
Use your rostering expertise in a meaningful role
Contribute to improved workforce planning and service delivery

Apply Now: Please submit your resume and a brief cover letter outlining your relevant rostering and sector experience.

📌 Client Rostering Specialist Parramatta
🏢 All About Caring Australia Pty
📍 Parramatta