Location: Eagle farm, Queensland,Australia

Key Responsibilities
Provide

L2 onsite EUC / desktop support to end users.
Troubleshoot and resolve

Windows OS, desktop, laptop, and peripheral issues

.
Diagnose and resolve hardware and software incidents.
Support laptops, desktops, monitors, docking stations, printers, and other peripherals

.
Perform device setup, configuration, installation, replacement, and troubleshooting.
Troubleshoot network connectivity, Wi-Fi, VPN, and basic LAN-related issues

.
Support Microsoft 365 applications including

Outlook, Teams, OneDrive, and Office applications

.
Handle user account, password, and access-related issues in coordination with relevant teams.
Perform hardware break/fix and basic asset management activities.
Follow standard operating procedures, escalation processes, and security guidelines.
Maintain accurate incident/ticket documentation and provide timely status updates.
Coordinate with remote L2/L3 teams and other technical teams when escalation is required.
Ensure all onsite activities are completed within agreed SLA and quality standards.

📌 Onsite Euc Support Eagle Farm
🏢 Teceze
📍 Eagle Farm