Level 2 Technician (MSP) Melbourne Hybrid - work from home 90% of the time, with client visits and team catch-ups in Cremorne and on the Mornington PeninsulaOwn the queue, run your own projects, then pick the part of the business you want to grow into.
No time tracking, no KPIs, funded certs, and a team small enough that the work is genuinely yours.
Kavira IT is a Melbourne MSP looking after IT operations and cyber security for Australian small and medium businesses.
Security is where the work starts here rather than something sold on later, and it runs through everything from the first environment review to the day-to-day queue.Clients sit across skilled services, agencies and growing SMBs, running Microsoft, Google Workspace and Apple environments.
Kavira sells its clients outcomes and doesn't bill time and materials, which is why nobody here tracks your hours.
The team is small, senior-weighted and growing, and this hire is part of that growth.The roleThe client base has grown, the queue has grown with it, and the team needs someone who can be handed a problem and trusted to handle it.The title says Level 2 but for the right person, this role will sits closer to a 2.5/3.
A standard Level 1 to 2 technician won't clear the bar.
A Level 2 title from internal IT or a large enterprise service desk usually maps to a Level 1 in an MSP.
Five years at a big MSP doing a narrow slice of the work won't get there either.You don't need an MSP on your CV.
You do need to be quick, cover a lot of ground, and be comfortable working without a process or an approval chain behind you.
If you've come from a fast-moving environment where the complex incidents landed on your desk and you fixed them, Kavira wants to hear from you.You don't have to be the finished product.
Billy is after someone ambitious who is at a genuine Level 2 now,



or can show they'll get there fast.Once you're settled, the work splits roughly half and half between tickets and projects.
Projects include security uplifts, client onboardings, and incident investigation and remediation.
You'll start on the queue and escalations and pick up groundwork on client projects within a few months.
From six months you'll run smaller projects yourself, from scoping through to delivery.
After that you choose where to go as the business grows: service delivery management, leading projects, security, sales or consulting.What you'll doTriage and resolve escalated tickets across Microsoft 365, devices, Entra ID, Intune, and Google WorkspaceDiagnose before you escalate, and escalate with a diagnosis rather than a descriptionContribute to client security hardening: Conditional Access, Intune rollouts, endpoint complianceAutomate the repeatable work instead of doing it by hand every timeRun smaller client projects end to end, from scoping through to deliveryTake on security projects, client onboardings, security uplifts, and incident investigation and remediationSupport and upskill other technicians as the team growsOccasional onsite work and client-facing callsWhat we're looking forTwo to three years of hands-on support where the complex incidents came to you.
MSP experience is ideal, and a fast-moving environment with the same pace and breadth counts tooPowerShell is the minimum.




Be ready to talk through something you wrote and what it replaced.
Graph API and Lighthouse experience is a plusSolid working knowledge of Microsoft 365, Entra ID and Intune.
Google Workspace and Unifi networking are a bonusExperience working across multiple client tenants is a strong advantageHome labs and certifications count as a bonus on top of production experienceConfidence to send work to a client without someone checking it firstClear communication, including being comfortable saying "I don't know yet, let me come back to you"Self-direction.
Nobody is writing you a daily task listA genuine interest in security.
You don't have to be there yet, you just have to want to get thereWhat's on offer$70,000 - $90,000 base + 12% superannuationNo time tracking and no KPIsFunded certifications and training: Microsoft certs, vendor training through distribution partners, dedicated Microsoft 365 training, and shadowing the senior modern workplace and security engineersWork from home around 90% of the time, with client visits and team catch-ups in Cremorne and on the Mornington PeninsulaNo on-call or after-hours rosterOnce the queue is clear and projects are on schedule, your time is your own.
Upskill, fix the internal things that always get neglected, or take the dog for a walkA real path to picking your own lane within one to two yearsSubstandard humour from your co-workers and leadership, free of chargeWorth being straight about the trade-off: growing a business is hard work, and Kavira is not going to pretend otherwise.
The room to learn is the upside.
The pace is the cost.How the process worksAn intro conversation, a technical interview, then a face-to-face final.
Billy calls that last one the beer test!
Apply now!

📌 Level 2 It Support (Msp) (Melbourne)
🏢 Kairos Recruitment
📍 Melbourne