Customer Experience & Tech Support Specialist
Harvey Norman Flagship Store | Auburn
Full Time Hours | Front Counter | Technology & Repairs Support
About the Role
Harvey Norman Flagship Auburn is seeking a
Customer Experience & Tech Support Specialist
to be
the first point of contact
for customers at our front counter.
This role is critical to the customer journey.
You'll handle
returns, repairs, faulty swap overs, and technical enquiries
, ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.
This position suits someone who thrives in a
fast-paced environment
, enjoys problem-solving, and takes pride in delivering calm, consistent service — even in challenging situations.
What You'll Be Doing
Serve customers at the
front counter
of a flagship retail environment
Manage returns, exchanges, and faulty product swapovers
in line with policy
Troubleshoot issues and identify the
fastest, best solution
for each customer
Log and follow up
repairs and warranty claims
with suppliers
Provide
transparent, consistent updates
to customers on repair progress and outcomes
Handle customer concerns professionally, turning problems into positive experiences




Work closely with sales, service, and supplier teams to resolve issues efficiently
Who This Role Is For
Strong customer service skills with a calm, solutions-focused approach
Confident communicator who can explain processes clearly
Organised and detail-oriented, with the ability to manage multiple cases
Comfortable working with
technology products and systems
Retail, customer service, or tech support experience preferred
Open to training and development —
a can-do attitude and reliability matter most
Flexible to work weekends, public holidays, and retail trading hours
What We Offer
Supportive team environment with hands-on training
Exposure to technology products, systems, and supplier processes
Generous staff discounts across the Harvey Norman range
Career development opportunities within a flagship store
A role where
performance, professionalism, and consistency are recognised
Apply Now
If you enjoy helping customers, solving problems quickly, and being the calm, capable face of a flagship retail store —
we'd love to hear from you.
Apply now to join the Harvey Norman Flagship Auburn team!

📌 Tech Team Assistant (New South Wales)
🏢 Harvey Norman
📍 New South Wales