About the role

Based in the heart of Burleigh Heads, you are the first voice and the first face our guests meet. You'll look after guests from their first enquiry through to check-out, take and manage bookings, and keep every detail accurate along the way. You'll also work alongside our operations team, coordinating cleaning, quality control and maintenance so every property is ready on time.

This is the hands-on role on the ground: the calls, the keys, the arrivals, the problem solved before the guest notices. No two days are the same, and you'll see how the whole business works, not just one corner of it.

Key responsibilities

Look the part, sound the part, be a part of a fast growing team
Answer guest and owner enquiries by phone, email and booking platforms
Take, update and amend bookings accurately, including changes and cancellations
Run check-ins and check-outs: keys, access codes and arrival information
Resolve everyday guest issues, and escalate the bigger ones
Coordinate with cleaning, quality control and maintenance so properties are guest-ready
Keep guest and property records accurate and current
Help keep owners informed
Hold our service standard high on every booking, every time

About you
Experience in hotel front office, reservations, serviced apartments,



guest services or similar
Warm, explicit communication on the phone and in writing
Confident with reservation or property systems, and quick to learn new ones (we use Resly and Breezeway)
Strong attention to detail: dates, bookings and payments have to be right
Calm and qualified when things go sideways
A professional presentation and manner that reflects the properties we represent
Available for a rotating roster, generally two weekends a month plus public holidays
Full working rights in Australia

About us We manage a growing portfolio of short-term holiday accommodation across the Gold Coast. We're not a big-brand hotel. We're a tight, hands-on team looking after some of the Gold Coast's best holiday rentals, and we set the standard for both the guest's experience and the owner's confidence in us.

Perks
A small, hands-on team where your work is visible and your ideas count
Exposure to the whole operation: guest experience, reservations, operations and owner relationships
A growing group, with genuine opportunities as we expand across Queensland and Australia!
Burleigh Heads and Surfers Paradise office locations, walking distance to the beach!

📌 Holiday Property Concierge Guest Services & Reservations Burleigh Heads (Australia)
🏢 Coastal Letting Group
📍 Australia